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Business Profile

Housewares

Cabin Place.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Housewares.

Complaints

This profile includes complaints for Cabin Place.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cabin Place.com has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I emailed The Cabin Place before I ever ordered. I asked them if the Lamp with the green shade was in stock. It looks green in their picture. I was told yes. I ordered. I received a lamp with A brown shade, not a green shade. I emailed them twice and told them I need to return it because the lamp shade is brown. I have emailed them twice per their instructions on their website. They have not responded. The ONLY reason I spent double money buying this lamp is because I was told in their email response the shade was green. I could have bought this exact lamp for $99.00 on **** and ******. This is a family run business? Horrible service. I emailed them and wanted to return the lamp as it is NOT what I was told it is. They need to send a pre paid return label so I can return this lamp with a brown shade not a green shade. They sent me a lamp that is NOT what I ordered. Not what is pictured. Not what they said was in the email. I will return this lamp and order one from **** or Amazon for $99.00. This was a rip off. Their service (or lack of service) is ridiculous and horrible.

    • Initial Complaint

      Date:09/26/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order (#*****) for a quilt and two shams on or about 9/15/23, and provided my creditcard for the total of $235.35. I received the order about a week or so later. The product wasn't anything like the photo and did not match my decor. To return it I was instructed on their website to email or call their customer service for a return authorization request, when they would give me the address to which I should send the return. I have emailed them and called them multiple times over the last couple of days. They have not responded to either my email or voice messages...and reading reviews, this appears to be their pattern of behavior.

    Cabin Place.com is NOT a BBB Accredited Business.

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