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Business Profile

Credit Union

Northern Communities Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Northern Communities Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Northern Communities Credit Union has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Northern Communities Credit Union

      800 S 16th Ave Virginia, MN 55792-3300

    • Northern Communities Credit Union

      3311 W Arrowhead Rd Duluth, MN 55811-4065

    • Northern Communities Credit Union

      1004 Woodland Ave Duluth, MN 55803-2659

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in a car accident a few months ago and they told me they were dealing with it since I had ************* through them. Then they kept telling me that I needed to get my crash report and every time I call the police department they tell me theyre working on it. The bank closed my claim now because they said it was taking so long. Ive had nothing but issues with the bank and now it shows Im months behind on a car that I dont even have anymore. Why arent they calling and getting the crash report??

      Business Response

      Date: 10/18/2024

      Dear Better Business Bureau,

       

      We have received a complaint from an individual regarding the handling of their car accident claim and the subsequent issues with their loan. We would like to provide some context and clarify our actions in this matter.

       

      Attempts to Contact: We made numerous attempts to contact the individual via phone and email to assist with obtaining the crash report and to provide updates on the claim status. Unfortunately, we did not receive any response to our communications.  The attempts were made by the Credit Union, ***************** and the insurance adjustor. 

      Claim Closure: Due to the prolonged delay in receiving the crash report and the lack of response from the individual, we had to close the claim as we were unable to proceed without the necessary documentation.

      Loan Payment Issues: We understand the individuals concern about the loan payments. However, it is important to note that the loan remains active, and payments are required as per the loan agreement. We have not received any payments for several months, which has resulted in the account being marked as delinquent.

      Resolution Efforts:

      We are also open to discussing a payment plan or other arrangements to help the individual manage their loan payments during this difficult time.

      Request for Cooperation: We kindly request the individual to respond to our communications so that we can work together to resolve these issues. Our goal is to provide the necessary support and find a satisfactory resolution for all parties involved.

       

      Thank you for your attention to this matter. We look forward to a prompt resolution.

       

      Sincerely,  ***** ****, President/CEO

    Northern Communities Credit Union is NOT a BBB Accredited Business.

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