Reviews

Review Details

• Review fromGreg C

  Date: 07/05/2024

  1 star
  I ordered over $27k of Schuler kitchen cabinets from Lowes of **********, ** in early July 2023. I received them in late Sept 2023. The order had numerous defects, blotchy stain, incorrect items, and a sink base and wall cabinet had the valanace made incorrectly with the wrong dimensions.The short story is, stay away from Cabinetworks and Lowes. I understand decisions are made at the corporate level and the store has to deal with the vendors but there is no path for escalation at Schuler or Lowes to get any satisfaction. I placed a complaint through the main Lowes customer service number which gets forwarded to the local store and the manager has never reached out to me. I've tried to obtain the Lowes area manager's contact info but they won't give it to me. They are never available when I go to the store and I get an assistant manager who is no help. They tell me their hands are tied and at the mercy of their vendors. The long story is: It is July 2024 and it has taken me this long to get 99% of the order. I'm still waiting for one cabinet to be made with the correct valance measurements. After receiving the 1st version I insisted on getting a drawing from them to include all the dimensions to ensure it didn't happen again. It took over a month before I received 1 additional measurement and no drawing. The Schuler for ***** tried to tell me they gave me what I asked for. Not true! I again requested the same information and it took them an additional month to provide a drawing. The Lowes store rep and I agreed the drawing and dimensions matched what it should be and matches the catalog. I have received multiple versions of this cabinet and they are still wrong. I'm still waiting and the ship date keeps getting pushed back week after week. I have been treated like trash the entire time. It takes days for the area rep to return my emails and the response is not helpful. All I get is inaccurate ship dates from her and the factory gives me different info.

• Review fromKim G

  Date: 08/25/2023

  1 star
  This company apparently has no quality control and bad customer service, we ordered our cabinets through Menards and 2 out of 16 cabinets had damage on the corners and after they were installed and the tile was up we put painters tape on the cabinets so we could paint the walls, the paint peeled off just on those 2 cabinets, Menards will color match paint at the customers expense ( I have 2 color match paints both different colors) I sent a installed complaint form to Menards where they forwarded the complaint to Cabinetworks group and their response was we don't give money back ( I asked for half of the cost of the 2 cabinets back) and some exact color paint so that it will at least match (taking them down at this point is not an option)This company could care less that people spend their hard earned money and get C*** for cabinets and don't feel that they should compensate the customer for their poor quality and bad customer service They need to Make it Right !

• Review fromNicole W

  Date: 01/24/2023

  1 star
  We original ordered $30k worth of kitchen cabinets through a dealer in June,2022. On delivery the cabinets were 3 different shades so we processed a reorder (our entire order had to be redone). We were promised 4-6 weeks by our dealer given the severity of this s**** up by medallion!! That turned into 12 weeks and we still do not have a confirmed delivery date. So over 6 months and we still do not have cabinets installed in our kitchen. Absolute zero quality control or customer service. They are just taking your money and spitting out crappy cabinets. You cannot talk to customer service only through email and they now wont talk to customers ordered through one of their dealers. Id give them zero stars if I could.