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Business Profile

Airport Transportation

Groome Transportation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airport Transportation.

Reviews

This profile includes reviews for Groome Transportation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Groome Transportation has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • Jan S

      Date: 06/14/2025

      The Groome driver left me stranded--the shuttle left 3 minutes BEFORE scheduled pick-up time!There was no call or text to my cell...no call or text to my alternate ********* 12:25 AM shuttle left at 12:22 AM! I SAW it leave!!! I was behind a large suitcase being pulled through the door--giving me no chance to get through in time to flag the shuttle down in the pickup area. I was left stranded...with no way to find out if the next (1:40 AM) shuttle would stop there. (There is NO WAY TO CONTACT ANYONE at Groome between 10 PM and 7 AM.)Our only car had been left for me at the Groome lot in ***************...so my husband had no way to pick me up.The 1:40 AM shuttle did finally show up...over 10 minutes late!I did get a ride on that shuttle...but didn't arrive home until 4:00 AM!!The only "contact" method available was the messaging on their web site. I left a message shortly after 12:30 AM. I left another message on Thursday It is now almost a week later and no one has even bothered to respond to either of my messages!!This is NOT good business!! THEY were unreliable and left a 73-yr-old woman--traveling on her own--stranded at the ******************* in the wee hours of the morning!I would NOT recommend them to anybody! They are NOT reliable...and apparently don't care!!

    • Shirley J N

      Date: 05/20/2024

      As far as I am concerned this company gets less than a zero from me. They issue no refunds only a voucher, which I can never use. I told them due to a new medical condition I could never travel and could not accept a voucher... instead they went ahead and issued me a one year ticket extension... without the opportunity to speak to a supervisor or manager. I cannot recommend this company to anyone,******************

    • Heather H

      Date: 04/05/2023

      We had order a shuttle which asked only for our airport flight time which was 330 pm. Our driver called and stated they would pick us up late at ****. I was worried due to the check in time. When the driver arrived I asked if we would be there by 130 which was our check in time (we live approximately 1 hour from the airport) he said no and we would not get there until 230. So we decided to drive ourselves. I attempted to get a refund for the return trip as we would not need the return and due to them arriving did not find it fair to ask for a refund for the trip to. I spoke to ******** and off the bat she was extremely rude and said there would be no refund. I asked that she cancel our pick up at the airport so the driver would not wait for us and she said she couldn't. I have never spoke to someone so rude in my life. I went online and was able to get a refund from the franchiser. Her behavior is beyond concerning and she should not be in customer service.

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