Complaints

This profile includes complaints for Your Home Improvement Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Your Home Improvement Company, LLC has 39 locations, listed below.

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  Your Home Improvement Company, LLC

  614 2nd Street South Waite Park, MN 56387

  
• 

  Your Home Improvement Company

  2120 Hauser St La Crosse, WI 54603-1823

  
• 

  Your Home Improvement Company

  3218 S Frontage Rd Ste 102 Billings, MT 59101-7732

  
• 

  Your Home Improvement Company, LLC

  4245 44th St SE Ste 1 Grand Rapids, MI 49512

  
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  Your Home Improvement Team, Inc.

  3904 Skipton Ct Raleigh, NC 27606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  
  I totally understand about the window problem. First ones were the wrong size again and the next ones came in damaged. 
  

  But the neighbors damaged screen  excuse is unacceptable. They have told us at least 6 times that the screen would be fixed,  the screen is on order, and many other excuses. To my knowledge they have never even measured it to know what to replace it with. The frame is bent and total screen and frame must be replaced.  One would think an ordinary screen could be replaced with in the last 20 months without excuses. 

  to remove for cleaning. So they remeasured and said they were still the wrong size. They reordered those again and said they were scheduled for dely on February *******. Now they say they arrived damaged so they would have to be reordered. The communication with YHIC is much less than acceptable. Promises is all I get. They have tried to get this resolved but it has been going on for almost 2 years and I still dont have what I paid for 20 months ago. My hope is I am old and hope they get fixed while Im still alive.

  

  Business Response

  Date: 06/17/2025

  We do apologize to the Max's for the delays with completing their project. We are doing all within our power to get resolution for them.  We have reordered the needed material to complete this project and placed the order under a rush status. This project has  been flagged to notify the local project manager when the material arrives so the Max's can be pushed to the front of the line. The project manager will also be reaching out **** to get the neighbors screen fixed. 

  

  Business Response

  Date: 06/24/2025

  We greatly appreciate the Max's understanding in regards to their window project delays. We also agree the neighbors screen needs to be a top priority. In light of that we went to the Max's on Friday 6/20 to take measurements of the screen. We have put in a rush order from our vendor to get this replaced. As previously stated we notated the project to push this screen replacement to the front of the line when it arrives.

  Customer Answer

  Date: 06/24/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  provided it is done in a timely manner.   I have been told 5 times that the screen had been ordered. Hopefully it is true this time.  

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started this process last fall. Your Home Improvement Company had installed a shower for us. We noticed the 2 side panels had cracks in them where they installed the curtain rod. The shower head also wasn't attached to anything, so it was loose. We asked them to replace the panels and attach the shower head to make it secure. They ordered the materials in October. They finally scheduled an appointment in January. The service guy didn't come out on the scheduled day due to road conditions. We rescheduled for March. The service guy didn't come out on the day he was scheduled. I called the company; they had double booked. We rescheduled again. The service guy didn't show up again; this time they didn't give me a reason why he didn't show up. I talked to the service manager; he said we'd have to reschedule again. I told him how angry we were about this whole process (we had taken 2 days off work for a no show service guy). I asked to talk to his boss; I was put in hold for 15 minutes. I got tired of being on hold so I hung up. The service manager called back and left a message on the day they could come out. Instead of us getting the experienced service guy, we got the inexperienced guy. Now we have to take another day off. Hopefully, they show up. I would not work with this company again.

  

  Business Response

  Date: 05/09/2025

  We sincerely apologize to the Deranleaus.  Often with construction projects unforeseen and unknowns will arise that impact completion. These unforeseen and unknowns do not excuse our lack of communication with the Deranleaus.    We have investigated this situation and made corrections to our internal communications in **********. We currently have this project scheduled for completion on 5/19 with a member of our service  team. 

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12, 2024, I signed a $13,000 contract with **** (***************, **, via ****** branch) for five windows. Financing was set up through their partnered lender with a 50/40/10 payment plan and a job completion deadline of November 18, 2024.I was first told on August 20 the windows had arrived, then two days later that they had to be reordered due to damageno real explanation given. My project manager confirmed the issue, but by then, I had already begun making *********** November 18, not only were the windows not installed, but the reordered windows were also lost. **** required me to sign a false completion form to collect the final loan draw, promising to issue me a refund check to hold until the job was finished. That check never arrived.After pressure, they found the missing windows and scheduled install for Thanksgiving week. That portion went smoothly. However, in January 2025, I noticed four visible holes in two double hung windows in my kitchen, with cold air and light coming through. I contacted their warranty department, and after a first cancelled appointment, their tech came out took photos and said they'd order repair materials.On March 20, I was told the parts had arrived. An April 2 repair was canceled due to a snowstormunderstandable. But when rescheduled for April 23, it was canceled again30 minutes beforestating it was a 2 person job and they only had 1 tech. Worse yet, they had scheduled the wrong window, wrong repair. As I'm writing I was finally contacted by **** and said they will be out today for the repair as it is an easy fix. We'll see what ********** now 10 months in, with defective windows, no resolution, no returned calls, and no accountability. I've taken time off work and dealt with mental stress throughout this ordeal. **** has shown negligence, dishonesty, and a complete lack of professionalism. No consumer should endure this. This company should be held accountable and, frankly, should not be in business.

  

  Business Response

  Date: 04/24/2025

  I spoke to Mr. ******** in regard to his service and went over the process and expectations with him thoroughly.  We fell a little short on expectations and did apologize to him and let him know I will use this as a training opportunity.  He was very grateful for the communication and support I offered and let him know if a situation comes up again in the future to don't hesitate to contact our Service and Warranty Team or if need to ask for me personally.

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because I will now have to wait from 8-10 weeks (in addition to the 3+ weeks that I have already waited since the incomplete installation) for my project to be completed. The incomplete installation was two months (March 14) after the initial date I was given (Jan. 6, 2025). Now I am being asked to wait until mid-June or July for the job to be completed. I NEED A WINDOW SCREEN NOW! **** has been completely incompetent with my project. On 2/18/2025, I received an email from Customer Service/Scheduling Team with the following message: "Once we do receive the product, our procedure is to unload it, review for accuracy, and inspect for any potential shipping damage. Once all product has been checked in completely and is confirmed, the ********************* will reach out to organize an installation date." This shows that my project was incompetently handled. I have paid for the job & I want it completed immediately! The response speaks of my "feelings of inattention" by YHIC; these are NOT feelings; these are facts. The company has my money & I don't have a complete product. I NEED A WINDOW SCREEN AND LOCKED PATIO DOOR SCREEN NOW--NOT AS LATE AS JULY!  Surely, the company can RUSH the order!!

    

  
  ndow screen was not delivered to YHIC, even though I had been informed by **** personnel that the project would be inspected before release for installation. (2) There are numerous scratches and white marks on the patio door and screen and uneven painting on the screen by the manufacturer. (3) The attachment that helps to lock the patio screen slides out, thus making it impossible to securely lock the screen. It has been 3 weeks since the incomplete installation of the project. Project manager, ***** ******, has spent three weeks apparently getting information of how these problems will be resolved. I spoke with him this morning, and he still didn't know. Once again communication with the company is frustrating. If I don't call or email, too often I don't hear from anyone. I feel that because this is a small project for YHIC (clearly a lot of money for me), my project has not received the efficient attention & service it deserves.

  

  Business Response

  Date: 04/08/2025

  We sincerely apologize to ******** for her feelings of inattention by us. We do have parts on order for her project and we typically experience a 8-10 week time frame for ordered parts to arrive.  There is a note on her file to notify management when her parts arrive so we can push her to the front of the line. 

  

  Business Response

  Date: 04/11/2025

  We sincerely apologize to Ms.Towns for her feelings of inattention by us. We do have parts on order for her project and we typically experience a 8-10 week time frame for ordered parts to arrive.  There is a note on her file to notify management when her parts arrive so we can push her to the front of the line.