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Business Profile

Optician

Pearle Vision

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of bifocal glasses in May 2014. My first pair of glasses ever. It took many weeks before they called to say the glasses were there *** should come in. The glasses they had were not what I had selected. The frames were completely different. I would not take these glasses & told them I wanted the frames I had originally ordered. Again after many weeks I was called to come in & pick up my glasses. It was a different frame but again not the one I had selected. I did not accept this pair of ************** again were to send them back. After a few more weeks they called me to come to the store to pick out new frames. I was then told my original frames were no longer available, I told them that I did not want any other frame in their store but wanted a refund so I could start the whole process over again at another store. They refused a refund. Insisting I had to select another frame since the lenses had already been made.

    Business Response

    Date: 08/28/2024

    Hello

    I spoke with ************* and ofered to resolve her complaint. She was unwilling to work with me in anyway. She was very loud on the phone and completly dissmissive of any resolution I suggested. Eventually she hung up on me.

    I contacted her a few days later and left her a voicemail stating  I would issue a complete refund. Which has been proceesed. This is now resolved.

Pearle Vision is NOT a BBB Accredited Business.

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