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Business Profile

Tax Enrolled Agent

Randy's Tax Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Enrolled Agent.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been "working" with ***** for nearly 2 years trying to get resolution on our taxes. My husband was swindled for $800,000 which resulted in tax liability because he had taken the money out of his retirement fund. ***** assured us that he could handle the situation and we paid him $7500. We are owed over $80,000 from the *** and ***** has failed to follow thru in a timely manner. According to him, the *** neglected to forward the police report to the **************** and, as a result, they are now garnishing my husband's wages. They say that he owed $28,000 to them. This is also in the Hennepin County Court system to get resolution from the ********. and they have filed charges I have sent multiple emails and multiple phone call messages. ***** seems to be a nice guy but does not communicate with us and when finally does, his only answer is that the *** is "slow". I understand slow - but 2 years???? The last conversation I had with him was this morning. This is very frustrating but he seems to have no empathy for what we are going thru.

    Business Response

    Date: 07/03/2023

    Original 2020 tax return was sent in on 11-29-2021.  Return receipt was signed on 12-13-2021. IRS forwarded amend to be processed, amendment was rejected, however, IRS did not notify us or inform the taxpayer of rejection or tax payer appeal rights.  

    Visiting with IRS in June 2023, IRS requested a new 2020 Amend Tax return with Police report, which was signed by *** on 6-13-23 and sent in certified mail on 6-13-23.  We have received the signature certified paper back signed 6-21-23.  Taxpayer has been notified of current situation regarding 2020 Amended Return, taxpayer continues to complain about stress related to 6+ medical appointments and lack of prosecution by Hennepin County, plus slow response by IRS related to COVID 19 shutdown.  IRS is trying to get caught up and we are finding other amended returns not being processed in over a year.

     

    Customer Answer

    Date: 07/04/2023

     I am rejecting this response because: there was no mention of the impact of *****'s delays.  He assured us in April when we filed our taxes that he would handle the lack of response from the *** and the garnishment of wages from the ******************.  This did not happen. It was his delay that caused the necessity to file an additional amended return.  It is a bit unfair to say that we are complaining because of the multitude of issues that have resulted from the fraud.  Our complaint with the business is solely based on his delays and his lack of communication


    Business Response

    Date: 07/05/2023

    Going forward, any communication will be via ************* Postal Service.  

    Customer Answer

    Date: 07/05/2023

     I am rejecting this response because: this does not help resolve the situation.  If anything, it makes it worse.  My issue is related to the lack of communication and follow-thru.  How can conducting all communication by postal service help?  If communication was via email, we would all at least have documentation of when it occurred.  All we want is for him to have the tax issue resolved, to get our refund, to stop the garnishments and to communicate with us.  This was what we paid for.  His response to the BBB complaint was the fastest he has responded to any of our communications


Randy's Tax Service is NOT a BBB Accredited Business.

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