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Business Profile

Exercise Programs

Title Boxing Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for Title Boxing Club's headquarters and its corporate-owned locations. To view all corporate locations, see

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Title Boxing Club has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been trying to cancel my membership since August. First attempt was in a phone call when I was informed my request would be processed soon. Since I did not receive any confirmation, I went personally to the club and the attendant took notes of my name and informed me that he would process my request later. Once again, no confirmation and I decided to go to the club again and confirm if my request had been processed. This time, my professor ***** attended me and I explained my colleges. He took notes and committed to processing my membership cancellation, explaining that may last charge would be in September.On October 17 I was charged again! I can see my membership still active in the App, and I'm out of options to make them process my request, looking for BBBs assistance. I would like my membership to be cancelled and the October charge to be refunded please.

      Business Response

      Date: 10/22/2024

      Our system does not show a cancellation form filled out but we do not have any intention on making any of our members feel trapped or ignored. Effective immediately we have cancelled the membership and issued the refund for $75.34. Email confirmations of both processes were sent to the email we have on file for the account at ******************* We apologize for the issue and truly wish you the best.

      Customer Answer

      Date: 10/22/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Important to note that in the multiple times I contacted Title Boxing, including in-person at the club, I was never requested to fill out a cancellation form. Rather, my data was captured in a Post-It note with verbal confirmation that my request was going to be processed.

      Nonetheless, case is resolved, thanks to BBB!

       ********

    • Initial Complaint

      Date:05/16/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to cancel my membership due to my work schedule I was not able to come in during working hours. I still was getting charged and money taken out of my account with me NOT GOING TO THIS PLACE. i then called my bank to have them stop charging me and they did. Now they are continuing to charge me and putting fees on top of everything as well. They then sent a debt collector. I dont know how being clear when calling I am canceling they do not understand.

      Business Response

      Date: 06/08/2023

      We got a complaint to TITLE Boxing Club in Woodbury from ***********************. He is not a member at this club, I am not sure what club he is from but we have no record of him in and of our systems, new and old. He must be mistaken in which club he owes money to. Also, all cancellations need to be completed with a form and written request to cancel, just because he stopped coming doesn't mean management automatically cancels a membership. Again, not our club, but our policy for all TITLE Boxing Clubs is the member requesting to cancel.

    Title Boxing Club is NOT a BBB Accredited Business.

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