We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Mosaic Chrysler Dodge Jeep Ram

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

This profile includes complaints for Mosaic Chrysler Dodge Jeep Ram's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mosaic Chrysler Dodge Jeep Ram has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After working with Mosaic for 2.5 months, the car deal we were working in was denied by the lender because **** didn't provide all the paperwork to them that they requested. They won't give me back my down-payment and my trade is no longer at the dealership. They took the car back without me being present. I was assaulted by ****, the salesman as I was double checking to make sure everything was out of the car. I was called a liar by **** as well.

    • Initial Complaint

      Date:01/30/2024

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       I am rejecting this response because:
      Funds have not been returned to loan as verified on Friday. I have tried multiple times to talk with management and continue to get transferred to **** who since 12/27/23 reported we would receive check but have not as of Friday 2/2/24. We paid $1k to refinance loan without the insurance  

      Business Response

      Date: 02/04/2024

      The dealership cancelled the contract and proceeds were sent to the bank as there was a lien on the title. There was a mistake made with the amount that was sent to the bank, the office manager issued a separate check for the different and sent to the bank to take out of Mr. ************ loan amount. Please reach out if further explanation is needed. 

    • Initial Complaint

      Date:09/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In early February of this year my son hit a deer with his car on his way to work so it became necessary for him to find a new car. He found this 2008 ********** with ******* miles on it for $12,000. We felt it would be a reliable vehicle for him to get back and forth to work. We financed the care for 60 months. During the financing portion we were offered insurance covering the vehicle should it need a transmission or engine replacement during the financing terms of the vehicle. We felt, given the age of the vehicle that would be a good option.After driving the vehicle for less than a month the vehicle broke down and, after having it towed to ****'s garage in ****************** we were informed that the engine was not repairable. We contacted the insurance company in regard to this repair and, after a few months of back and forth, they informed us they wouldn't cover the repair because it was caused by a non-moving part.I contacted the dealership on June 13 regarding this matter and they said they would see what they could do. They picked up the vehicle in mid-July and said they would submit stuff to the service contract company. We didn't hear anything for a month so I contacted ***** the sales manager and he said the Service Manager would reach out to my son. From what I understand the Service Manager told my son they wouldn't be able to help him and offered to repair the vehicle, but we would have to pay for it.My son is 19 years old new to the workforce and doesn't have the money to pay for this repair so now he is stuck paying for a vehicle for the next 5 years for a car that doesn't work. I don't think it is normal for an engine to blow up 3 weeks after purchase. I think the dealership should take responsibility for not conducting a complete inspection of the vehicle before selling it. We were also never told that the coverage we were sold only covered moving parts. I have tried to resolve this issue with the dealer, but they haven't responded to my emails.

      Business Response

      Date: 09/21/2023

      We have been in contact with both the buyer and the co-buyer in this case. We were able to trade them out of the vehicle with mechanical issues into a newer nicer car with less miles for about the same payment. Issue has been resolved and both parties are happy with the outcome.

    Mosaic Chrysler Dodge Jeep Ram is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.