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Business Profile

New Car Dealers

Zumbrota Ford

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Zumbrota Ford's headquarters and its corporate-owned locations. To view all corporate locations, see

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Zumbrota Ford has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • Zachary M

      Date: 04/17/2025

      Bought a 2017 Chrysler 300 from here on 4/5 ,Didnt get the car until 4/15 In the afternoon . the next day drove the car *************************************************************************************************************************************************************************** should I say stealership. They dont stand behind anything they sell ,The worst car buying experience Ive ever encountered in my entire life

    • Pamela M

      Date: 01/06/2025

      I bought a 2006 ***** Tahoe from them and they assured me it was a good choice in *** not one week later found out the entire frame was rusted out something they knew about and did not disclose they refuse to talk to me about it. **** their sales manager told me oh well deal with it. I understand that I bought the *** "as is" but I assumed that safe to drive down the road was just customary for all cars. I have been talking to other people about this issue. They have done this with multiple people DO NOT SO BUSINESS WITH THIS DEALERSHIP.

    • edward h

      Date: 08/03/2024

      edward h

      Date: 08/03/2024

      Absolute worst buying experience ever. To start, they offered 5k under what other dealerships were offering for my trade. I set up another dealership to buy my trade so I could keep my tax benefits. All the finance guy, ****, had to do was send that dealership a purchase order. Well, he didnt for several days which ended up costing me $2k in trade value. The ** called me and assured that a purchase order was sent and that I was CCd on the email. When I checked, the had sent me one of their customers personal bank statements instead. When I told the ** that they had sent me someones bank statement, he randomly said that there was adult-content purchases on the transaction history. The General Manager, of all people, was having this extremely unprofessional conversation with me. After all that, the finance guy, ****, calls me and says they can no longer take my trade as part of the deal. He says this AFTER I already had my trade picked up and after they had already cashed the check my bank sent them. One of the owners calls me and mentioned that she fired the finance guy and that she would take care of the deal personally. Word for word, she said Im not above bribery, so if you give us a good survey, Ill send you a whiskey bottle of your choice. Incredible. Truck arrives. It was in disgusting condition. The transport guy says that the truck is on 1 mile to empty. The closest gas station is 1.5 miles from me. I arrive on fumes, literally 0 miles on the dash. I call the sales guy, ******, and he assures me that they will make it right. He says that they will reimburse me for the gas. I followed up with him and he never responded. Ive bought a ton of vehicles and this has easily been the worst experience so far. You couldnt pay me to buy from these guys again. The salesperson, finance guy, gm, all of you: you should be ashamed. You take absolutely zero pride in your work and its disgusting. This purchase experience was a nightmare.

      Zumbrota Ford

      Date: 08/05/2024

      Thank you for taking the time to share your feedback. Im truly sorry to hear about the issues you experienced throughout your buying process. Your experience clearly fell far short of the high standards we aim to uphold, and I regret that we failed to meet your expectations.

      I want to personally apologize for the inconvenience and frustration this situation caused you. Its unacceptable that there were delays, communication issues, and that you were given incorrect information. Additionally, the condition of the truck upon arrival is certainly not reflective of the level of service we strive to provide

      We take your concerns seriously, and Id like to address each of these issues to ensure they dont happen again. Please contact me directly at (******* ************) so we can discuss this further and work towards a resolution that makes this right for you. Your feedback is invaluable in helping us improve, and I appreciate the opportunity to address these matters.

      Again, Im very sorry for the poor experience and appreciate your grace. 

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