Travel Club
Options Travel GroupInformation and Alerts
Service Area
- Saint Louis County, MO
Alert Details
This business has 1 alert.
Pattern of Complaints
Better
Business Bureau is advising consumers to use caution when considering doing
business with Options
Travel Group. BBB
has received a pattern of consumer complaints and customer reviews alleging misleading
sales presentations, consumers claim the company signed them up for their
vacation club after promising to get rid of their timeshare, failure to honor a
contract or agreement to release consumers from their current timeshares within
a specific timeframe, failure to cancel vacation club memberships, failure to
provide refunds, failure
to contact consumers and poor customer service.
On May 9, 2024, BBB contacted Options Travel Group regarding patterns
and volume of complaints. On June 11, 2024, the company responded
stating, "We strive to make sure all clients are satisfied, and their
concerns are heard." The company failed to address how it intends to
correct the patterns and reduce the number of complaints.
On Dec. 5, 2024, BBB issued a press release on Options Travel Group. A link to the release is provided - https://www.bbb.org/article/warnings/31085-bbb-warning-missouri-based-timeshare-company-options-travel-group-fails-in-timeshare-exit-efforts
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