Complaints

This profile includes complaints for Options Travel Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Options Travel Group

  11132 S. Towne Square, Ste. 105 Affton, MO 63123

• 

  Options Travel Group

  24624 Interstate 45 Ste 220 Spring, TX 77386

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 14, 2025, we were deceived into attending a presentation after receiving a phone call claiming we needed to attend a Hilton Grand Vacations update. At the event, we were promised a $50 gift card, which was never provided. Instead, we were subjected to high-pressure sales tactics and a series of false claims designed to coerce us into signing up for services with Options Travel.These misrepresentations included:Hilton would be dramatically increasing our maintenance fees imminently.This was our final opportunity to avoid thousands in new fees.Signing up with Options Travel would guarantee a full exit from our timeshare.They misled us into opening two new credit cards and incurring over $18,000 in charges. We were told we could cancel the cards at any time, that no one would be responsible if my spouse passed away, and that any undelivered services could be disputed. These claims were misleading and false.We were referred to an unknown entity called Vacation Warehouse and required to sign a transfer agreement showing a zero balance on our timeshare, which falsely implied that an official trade-in process was underway. We were told to provide ownership documents, ID, and maintenance records, only to later be informed they were not neededstrongly suggesting the process was never genuine.Our attempts to contact Options Travel during the 7-day cancellation window were unsuccessful. When we finally did speak to someone, they were unable to provide any services. In one call, a representative even instructed us to lie to Hilton Grand Vacations about our involvement with Options Travel, further confirming the deceptive nature of their operation.Despite repeated follow-ups, we received no legitimate services. Instead, we have been left with credit card debt, broken promises, and mounting frustration. We are seeking a full refund and formal action to hold Options Travel accountable. We believe this complaint should be made public to warn others.

  Business Response

  Date: 06/23/2025

  Thank you for reaching out and for taking the time to provide a detailed account of your experience. We take all concerns seriously, and we are committed to thoroughly reviewing the circumstances surrounding your case.
  At this time, our Customer Service team will be reaching out to you directly to discuss your concerns and review your case in detail. Please be assured that we aim to address this matter with the attention and care it deserves. We appreciate your patience as we work to resolve this issue.

• Initial Complaint

  Date:05/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended a seminar and was promised a ***** gift card and a vacation, which I have not received.

  Business Response

  Date: 06/06/2025

  We are sorry to hear that you are unable to locate your gift card.
  According to our records, the ****************************** sent your gift card on May 7, 2025. Please be sure to check your email (including spam or promotions folders) or postal mail, depending on the delivery method used.
  If you are still unable to locate it, please let us know so we can look into this further. 

• Initial Complaint

  Date:05/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continually receive calls to sell my timeshare. After numerous times of telling the business that I do not own a time share and remove me from their contact list, they still call me to get me to sell something that I do not own.Take me off of this call list and beware of this scam company.

  Business Response

  Date: 05/29/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration our calls may have caused. Please be assured that we have immediately removed your contact information from our system and placed you on our internal Do Not Contact List. You will receive no further communication from us moving forward. We take these concerns seriously and are actively reviewing our outreach procedures to ensure full compliance with all applicable contact and privacy regulations. If you continue to received any unwanted communication, please do not hesitate to let us know so we can investigate further. Thank you, Options Travel Group 

  Customer Answer

  Date: 05/29/2025

  Complaint: 23389925
  
  I have reviewed the business' response and am rejecting it because:  Regardless of how many times I have asked to not be contacted this company (and others) have continuously harassed me about my time share.

  Since I do not have control over these contact lists that are bought by unscrupulous companies like this one, I need them to contact the distributor of this list and remove me from the original distribution.
  
  A 'sincere' apology is worthless.  ************ should be taken out of business for the constant harassment and endless phone calls.
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 06/09/2025

  We would like to clarify that your phone number has been on our internal Do Not Call (DNC) list since your request was received, and we have not intentionally contacted you since that time. 

  Unfortunately, as is common in the marketing industry, we do not have control over third-party contact lists. We take DNC requests seriously and once again verified that your information remains flagged on our DNC list to ensure you are not contact moving forward. We strongly recommend registering your number with the National Do Not Call Registry which helps reduce contact from  multiple sources. We are committed to compliance and respect for consumer privacy and will continue to ensure that no outreach originates from our company to your number. Thank you, Options Travel Group 

  Customer Answer

  Date: 06/10/2025

  Complaint: 23389925
  
  I have reviewed the business' response and am rejecting it because:
  
  I realize that this company and others like it will continue to abuse people. They will only respond to threats that jeopardize their livelihood. 

  I will be seeking compensation thru other means. 

  While BBB  can only provide a platform for complaints,  only legal action will make any difference to these harassers. 

  While I have no new documentation,  I am definitely not satisfied and consider this complaint open and unresolved. 

  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid based on the promise of them selling my time share. When I submitted paperwork they wanted more money and I asked for my money back. Never got it. Never used it.

  Business Response

  Date: 03/03/2025

  We would like to speak with you regarding your contract signed 10/27/2022. We have yet to receive any communication of you being unhappy or wanting money back since 2023. At this time you filed a chargeback in which Options Travel Group submitted all documentation and won the chargeback. Options Travel Group tried to reach out to you multiple times and was unsuccessful. Per your contract the transfer company does charge a fee of their own in which you signed off on. We are here to help you fulfill your contract and can help with cost if needed. Please contact our corporate office at ************ and we can review your contract together. 

• Initial Complaint

  Date:02/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $14,000 for a time share cancellation through Options Travel Group. All they did was trick me into paying for a travel membership and tell me there are additional charges I owe to the lawyers who are actually going to cancel my timeshares. They got me approved for a CC and charged it, telling me that if I am still skeptical I can always despite the charges so its best to put it in my CC. This company is a ****! Do not do business with them!

  Business Response

  Date: 04/08/2025

  Since purchase and processing of your file, Options Travel Group has tried to make many attempts to make contact with the client. We have received a chargeback in the amount of $13995 and won the chargeback via the bank. We have submitted all documentation regarding your file to the merchant which indicated we did everything we were suppose to do to process your file. During this time we made many calls to you to discuss your file and was unsuccessful. We would like to speak with you regarding your complaint and see what we can do to resolve all issues. Please contact our corporate office to further discuss. 

• Initial Complaint

  Date:01/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We attended what Options Travel said was an important meeting about critical changes in the law concerning our timeshares. It was not supposed to be a presentation, which it turned out to be. The representatives (2 of them) led us to believe that if we didnt get rid of our timeshare, our children would be stuck with them and be financially burdened with trying to get rid of the timeshares and would be sued if they opted to stop paying the maintenance fee. We are senior citizens and feel that Options Travel took advantage of us with nontruths. We signed a contract on January 16, 2024. They applied for two credit cards for us to pay the $13,895 left from the initial amount of $14,266. These payments started in March 2024.We have two timeshares, one with ******** in ***** (*******************) that Vacation Warehouse handled and did get it returned to the resort. But the other with Exploria Resorts in ********** (Gatlinburg Townsquare) has been bounced around from Lakeside Closing to ****. **** has not been responsive. When I call or email, they say they will get back to me. I completed all documents required for this transaction a long time ago. Another big issue for us is the Options Travel Group services. We told the sales representatives that we did not want to travel each year and was promised that we could skip paying for the membership fee on years we didnt plan to travel, but this apparently was not true, because they keep calling and emailing for the membership fee for this year. Im almost 71 years old and feel like my husband and I were lied to and taken advantage of in several ways.We would like to stop making payments on the two credit cards. We have paid plenty already for nonservice and lies. At this point, since we were misled and have been bounced around without responses, we do not care about continuing to try to sell our other timeshare or using their Options Travel Group services. I hope you can help us. Thank you.

  Business Response

  Date: 02/05/2025

  *** and Mrs. ****** Options Travel Group is here to help in any way we can to make sure you are successfully out of your timeshares. As you have mentioned Vacation Warehouse has already been successful in removing you from your Westgate. We do understand the frustration in still being in your Exploria that was referred to Lakeside Closing and then Lakeside Closing referred your to MDIA. We have been in contact with both LSC and MDIA reviewing your file. ******** closing has stated they have not heard from you since September of 2024 when your paperwork was then completed. We are here to help in anyway we can so we ask that you contact your corporate office and we will be sure to address any of your concerns. To address your membership and not being able to travel each year. It is 100% true if you do not want to renew, move forward for that year and possible pick back up when you want to utilize your membership, you can. You just have to contact our corporate office at ************ and we will be glad to help you. I am going to go ahead and take care of your membership concern now and you will no longer receive calls. 

  Customer Answer

  Date: 02/13/2025

  Complaint: 22883030
  
  I have reviewed the business' response and am rejecting it because: 

  1) The response does not address the falsehoods that they presented to frighten us about our kids having to take on the burden of the timeshares after we are gone. I have since learned this was wrong, They showed us websites that echoed what they were saying. Very convincing. 

  2) The calls have not stopped from Travel Options, and the tone is threatening. We were assured that we could skip years without any penalty and only pay for the years that we planned to travel. 

  We still want to halt all payments for these services. As  I mentioned before, we have already paid entirely too much. ****, the company charged with closing our other property, is nonresponsive. We want to be clear of further obligations and forego any future services they offer.

  Please address both of these issues. Thank you.

  Sincerely,
  
  ****** ******

  Business Response

  Date: 02/13/2025

  Mrs. ****** our corporate office has tried to contact you multiple times to review your concerns. We have been in contact with *** as well MDIA and we would like to help resolve all issues. Please contact our corporate office ************

• Initial Complaint

  Date:01/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is ongoing and initially started 4/27/21. It has been well over 1 year since I have heard from Options Travel group. I paid $8325 for them to release me from my timeshare. They than transferred this contract to DVD ll Group LLC/DBA Options Travel Group which I assume is a subsidiary for them. They promised it would take 12 months, 18 at the most, to release me from my timeshare or refund my money if they were unsuccessful. I have several letters of correspondence to Tahiti Village written with their guidelines on the verbiage and sent by certified mail. I have done every correspondence they requested in a timely manner.
  
  When I signed the contract we had a audio rerecording done by Options Travel of the details including a full refund if they were unable to deliver. I still have this recording. When I called about getting this refund about 18 months ago in summer of 2023 I was told they would only return $300. They gave me the runaround even on this but as the recording stated we would get a full refund. I have copies of certified mail correspondence requested by my handler. I have dealt with no less then six individuals with Option Travel. I formally requested our refund with Options Travel on 4/4/2023, a full 2 years after the contract. On 8/17/23 I sent another letter straight to my time share, Tahiti Village, again requesting to be released from this contract.
  
  I continue to be ignored and given the runaround, It seems I can no longer get through to them. They are beating me down with this tactic and I was about to give up in frustration. My client number is 173933. Since absolutely nothing of significance has been done I would like the full refund I am due. I was willing to overpay for their services with the understanding if they were unable to accomplish this they agreed to return my payment. It would be great if they would settle this with me as to not further deteriorate their reputation.

  Business Response

  Date: 02/14/2025

  We are reviewing your file and a member of our customer service team will be in contact with you. If your file is due a refund we will ensure that occurs. We look forward to speaking with you soon. 

  Customer Answer

  Date: 02/22/2025

  Complaint: 22877244
  
  I have reviewed the business' response and am rejecting it because:Re: Options Travel ************* / Tahiti Ownership Change
  The following letter was sent to Mr *********
  

  **** *******
  

  To  **** Burnette  Sat, Feb 22 at 7:08 AM
  
  Message Body
  
  2/22/2025
  Good morning Mr. ****************** called your direct number yesterday but it went to voice mail. I did leave a message. The manager has been mislead about the lack of communication. For two years I responded to every correspondence sent to us and did as requested in a very timely manner. I have nearly every correspondence that took place over those first two years. We wrote what was dictated to us by your representative which were just a series of letters requesting the resort to please release us from our timeshare, nothing more. Your company did nothing else. Imagine how we felt when we realized you had no real inside track to complete the release of this timeshare. No one in there right mind would claim this was an $8300 value.  It's not even a $50 value. We were angry and felt cheated when we got bamboozled.
  
  Options Travel told my wife and I they could have us released from our Timeshare within one year, 18 months tops. If not we would get a full refund. After two plus years and making no headway I requested my full refund of $8300 by phone and written correspondence. It is now about four years since the date we agreed to use your services. I still have the verbal recording when Options Travel clearly stating we would receive this full refund if they were unable to successfully fulfill their obligation to release us from our timeshare. After I requested the refund no one ever contacted me again. This is when the correspondence was stopped, by you!  I contacted the BBB because I recently got a call from Options Travel again to be invited to another seminar/meeting to see if I was interested in relinquishing my timeshare. When I started to explain my situation the saleswoman abruptly hung up on me. When I immediately called back no one answered. I have continued to pay my maintenance fees and spent postage via certified mail every time I was instructed to write a letter to the resort. Clearly no amount of any significant work was done on your part to complete this service. Please do the right thing and refund our money so we can part on good terms. Thank you.
  

  Best Regards,
  **** *******

   

  On Tuesday, February 18, 2025 at 02:48:05 PM EST, **** ******** <**********************************************************************************************************> wrote:
  
  Mr. **************** afternoon,
  
  I am reaching out to you regarding your original transaction with Options Travel Group on 4/27/2021.  Your file was sent to our partner at OV to assist you with dissolving the Tahiti Village ownership. 
  The manager with OV informed me that you have not been responding with them.
  Any files that are not closed we will follow up with the owners to see if we can assist in their transactions.  I am in the office M-F from 9-4, please let me know when you're available to speak more.  
  Thanks, and I look forward to hearing from you.
  
  Best Regards,
  **** ********
  Director of Customer Relations
  ********************** // DBA Options Travel
  
  We strive for customer excellence!!!
  ***********************************
  Spring, Tx 77386
  ************ Corporate
  ************ Direct
  ************ Fax
  
  
  

  Customer Answer

  Date: 02/26/2025

  Re: Options Travel ************* / Tahiti Ownership Change
  
  
  **** *******
  To  **** Burnette  Wed, Feb 26 at 9:19 AM
  
  
  Message Body
  
  Good *************************** clear="none">
  You have stated that you have assisted with many ***************** timeshares but we question how many were actually successful for the timeshare owners being released. If your success rate is high we congratulate you. In the few cases where you were unable to achieve success such as ours we believe refunding us should not be an issue with the core values of your company and promises. You stated this service could take up to 3 years instead of the 12 to 18 months we were originally told. We want to point out that it's been nearly 4 years since we signed this contract, well beyond any time frame you have given.
  
  
  
  We were also told by our handler to continue to pay our maintenance fees which of course we did.  We followed all directions given to us accurately and in a timely manner. The directions were to write letters recommended by our handler and send them certified mail. We then send the receipts to him. We still have the letters and receipts. If we understand your letter below correctly you are now suggesting to forgo our maintenance fees to motivate the the resort to release us from the time share. We will not intentionally hold back maintenance fees because we would now put our credit rating at risk. This is something we could have done on our own without paying the $8300. It also would not be the most honorable way to achieve our goal. We were led to believe by your sales people you had contacts and inside knowledge of the business and law to legally get released from our timeshare.  This does not appear to be the case for us.
  
  
  We honestly still do not want believe you would charge $8300 to put ourselves in legal jeopardy.  The "front side purchase" is something that is new to us whatever that amount is. We were clearly told unequivocally we would be refunded the FULL amount of $8300 if you were unsuccessful with your service, which you were. What we expect from Options Travel is to honor their word. Please let's settle this in amiable fashion and send us the full refund of $8300. Thank you.
  
  **** *******
  
  On Tuesday, February 25, 2025 at 03:27:19 PM EST, **** ******** <**********************************************************************************************************> wrote:
  
  Good afternoon Mr. *************** clear="none">
  Sorry for any phone issues you had with my phone.  
  
  
  *********** that we sourced your property to has been a partner with us for a few years and has assisted with many ***************** timeshares.  
  
  
  There are a handful of ownerships that can be very difficult to get out of because they do not have any value, and the developer does not have an active deed back program for the owners.  We do know that ************** can take up to 3 years, and directions have to be followed by the brokerage the ownership is sent to.  In the time that it takes for OV to complete the transaction, the owners are not to continue paying the maintenance fees.  It takes them this long to take back the property, and they will only do so if you're behind on them.  
  
  
  I am definitely here to help every owner with their purchase and agreements with us and ultimately get the client out of the timeshare they purchased.   Our company has been helping owners get out of their timeshares for the past 13 years and I have been here for most of them.  In 2021 when you purchased with OTG the transfer agreement did reflect the fee would be refunded if not completed within 365 days.  
  
  
  The frontside purchase is not refundable after the first 7 days after the purchase, if you decide to have OTG process your refund for the transfer I can have that processed.  
  
  
  If you would like to speak via phone let me know when a good time is for you.
  
  Best Regards,
  
  **** ********
  Director of Customer Relations
  ********************** // DBA Options Travel
  
  We strive for customer excellence!!!
  ***********************************************************
  Spring, Tx 77386
  ************ Corporate
  ************ Direct
  ************ Fax
  
  From: **** ******* <*********************************>
  Sent: Saturday, February 22, 2025 6:08 AM
  To: **** ******** <**********************************************************************************************************>
  Subject: Re: Options Travel ************* / Tahiti Ownership **************************************************

  Business Response

  Date: 04/29/2025

  We appreciate the opportunity to respond to the concerns raised by [Client's Name] regarding their experience with Options Travel Group.
  After thorough communication and review of the client's account, ******************** and the client have come to a full and final agreement. As part of this resolution:
  A full refund in the amount of $8,325 has been issued to the client via check.
  Additionally, Options Travel Group has provided the client with a complimentary one-year membership in our Premier Options Program at no additional cost.
  We sincerely regret any frustration the client experienced and are pleased we were able to reach a positive resolution. Should any additional information be needed, please feel free to contact us directly.

• Initial Complaint

  Date:10/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 3 2024 Concerning a meeting we attended. We met with ***** ****** and he asked questions about our time share , which we shared and he left and talked with someone else and said that there was really nothing they could do ti help. This was fine spent about an hour there but when he left that we should check our emails for a gift card reward for attending the meeting. As is today we never received this email as a thank you. I called the office number on the card and ***** said he would van look into it and still have not anything. I find the inappropriate on your side to just leave us hanging. If I know anyone who is approached this meeting I would highly advise them not to go. A disaffected customer *** *********

  Business Response

  Date: 11/11/2024

  Good afternoon Mrs. ***** ********* we are showing record that you were emailed your gift on 11/5/2024. Can you check your email please, if not please give our office a call and we will be glad to help. 

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My salesperson was ***** **************. He gave me his direct number if I needed assistance. I attempted to call and contact him in December of 2023 and January of 2024. I wanted some assistance to file the paperwork to cancel the timeshare because I had a stroke and was unable to sign documents. He responded to me once. He said that he was in aspen on a ski lift and he would call me back but never did. I tried contacting **** ***** *************), Senior Director of Options Travel Group several times by phone and email and he never responded. They took the payment by having me apply for a loan and I found out that they ended up being credit cards. The APR was 0% for a year and at the end of the year the APR will go to 22%. I paid $20000 to them to get rid of my timeshare. I received nothing. They took my money and ran. I am a disabled veteran on a fixed income, and I feel like they pray on us.

  Business Response

  Date: 10/09/2024

  Good afternoon Mrs. Piggott, we are sorry for the frustrations you have with the processing of your file. We were notified by Lakeside Closing they closed your file due to never returning the transfer packet to get started. We would like to speak with you regarding your contract and here to help in any way. We have forwarded your contact information to our customer service department to reach out to you. We hope to speak with you soon. 

• Initial Complaint

  Date:09/30/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 2022. I attended a presentation in ******** presented by Options Travel Group. Options Travel Group contracted to take over all obligations in regard to my timeshare and take that timeshare out of my hands. In Exchange for this service, I contracted to join Options Travel Group. ( I only agreed to join Options Travel because they promised to relieve me of my timeshare. ) September 2023. Numerous calls during the previous months to no avail. Options Travel had me send additional paperwork.September 2024. Several calls during the previous months. Still no action.Over 25 calls to Options Travel. I received nothing but excuses and false promises to fix the problem. I paid approximately $7600 to Options Travel. Options Travel has done nothing to bring me relief. Options has the power to issue a refund, yet refuses to do so. I cannot sale or use my timeshare until this issue is settled. However: I am still required to pay my yearly maintenance fee.

  Business Response

  Date: 10/01/2024

  Mr. ****** we are here to help in any way possible we can. We have reviewed your file and see you file is with the lawyers office ********** and *******. We do see a lot of communication back and forth pertaining to a hardship letter. Since your file is with them we are limited to the status of your file. I have sent a request to our customer service team to reach out to you and see what resolution we can come too to help. We look forward to speaking with you soon. 

  Customer Answer

  Date: 10/02/2024

  Complaint: 22357721
  
  I have reviewed the business' response and am rejecting it because:
  
  I have heard the same response for the past 2 years. 

  ********* and ******* is the law firm that is representing Options Travel. 

  Options Travel took my money, did not deliver on our contract and refuses to issue a refund.  I am tired of the lies, accusations and empty promises.  I want a refund of my money.
  
  Sincerely,
  
  *** *****

  Business Response

  Date: 10/08/2024

  Mr. ****** we understand your frustration with the attorney, but we are trying to help in anyway possible to get your file addressed and moved. Someone from our customer service team is reaching out to speak with you. 

  Customer Answer

  Date: 10/09/2024

  Complaint: 22357721
  
  I have reviewed the business' response and am rejecting it because:

  
  This is just another stall tactic.  I have waited and been patient for over 2 years. 

  Options Travel has not fulfilled the terms of the contract.  I want my $6000 membership refunded immediately.  
  
  
  Sincerely,
  
  *** *****

  Customer Answer

  Date: 10/10/2024

  You have marked my dispute as Closed.

  What is my next step?  What can I do to settle this matter?

   

  Please advise

  ***

  Business Response

  Date: 04/29/2025

  Thank you for your communication and for the opportunity to address your concerns. 
  We are pleased to inform you that a full refund in the amount of $5,861 has been issued via check. Your refund check has been mailed to the address we have on file and should be received within 7-10 business days. 
  We appreciate your cooperation in agreeing to notify the Better Business Bureau (BBB) that this matter has been fully resolved. 

  We sincerely apologize again for the delays and inconvenience you experienced. Should you have any further questions or need additional assistance, please do not hesitate to contact us at ************ or ****************************************************************************************************************
  
  Thank you again for your patience and understanding. 

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  *** *****