We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bathtub Refinishing

St. Louis Bathtub & Tile Reglaizng LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathtub Refinishing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company attempted 4 times to perform quality and professional results. For payed service being completed. Don't want them back out. Keeps getting worse every time they come back. Request $500.00 of the total bill to be reimbursed. Total payed $1000.00.

    Business Response

    Date: 12/04/2024

    I've attached email records that show not only did we respond to Mr. ******** yesterday by email but we offered him a date to touch up his minor concerns on December 20th. He is upset because he has a history of being unprofessional with our office staff and we refuse to speak to him by phone now. That doesn't mean we've refused to resolve his concerns. But as we tried to explain to him by email we reglaze to what you can see with the naked eye in natural lighting. When you have to zoom in with your phone or use a flash light to see something that is not a concern for us at all. We could go to any new car dealership and find imperfections in their sprayed on finishes using zoom and flash on a phone. Despite the fact that his concerns are minor and we've already completely redone it once in attempt to make him happy. We offered to come out and take a look and resolve what we can. We like happy customers. But we do not tolerate customer abuse. The paperwork which is attached makes very clear that all appointments after 30 days could incur a deductible regardless of fault. We did not charge him a deductible last time and did not attempt to this time either. Like I said we've gone above and beyond to try to please him. But he is quite unreasonable. The paperwork is also clear that all refunds are at our sole discretion. So his minor concerns are not worthy of a refund. **** our service manager who redid it for him has 20 years of experience in this trade. If the 20th of December does not work he can reply to that email with any date M-F the week of December 20th and we'd be happy to come out and take a look and see what we can do as we already offered. 

    Customer Answer

    Date: 12/04/2024

    I had them out here 4 times to try to correct issues. Causing more of a mess. Paint on front porch. Damaged bath tub faucet. Overspay on the walls. Their service is horrible. No I wasn't rude. Just being a customer that doesn't like throwing are money away. Nobody should ever use their service. Doesn't stand quality of work at all.

     

St. Louis Bathtub & Tile Reglaizng LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.