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Business Profile

Concrete Contractors

Spencer Contracting Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to leave my house.

    Customer Answer

    Date: 04/29/2024

    On 4/23/24 I checked my mail in the morning.  There was no hanger of a notification on my front door ****.  On 4/24/24, the street at the end of my driveway was dug up.  I have been unable to leave my residence due to this issue for the past five days.  I called on Friday (4/26/24) to have this issue resolved & I asked to speak to the superintendent.  They said they would notify him to call me.  I called several hours later and mentioned that no one had called me.  I was told that I would be notified again and the issue would be resolved the next day.  I was never called back and the issue has not been resolved.  They mentioned that they cannot pour the concrete if it was wet out which I understood.  I suggested they did an alternative method temporarily (such as lay down plates over holes like they have in the rest of the neighborhood) so that I could leave my house.  They said they would resolve the issue on (4/27/24).  It is now 4/29/24 and I still cannot leave my house.

    Business Response

    Date: 04/29/2024

    The resident was lettered 48 hours before the street was dug out. He was lettered on Monday 4-22 and the street was dug out 4-24. The ******* knocked on the door on 4-24 because the car with the flat tire was still in the driveway. We typically knock on the door if their is a car in the driveway to make sure to see if the person needs to get their car out before we dig out through the driveway, no one came to the door. We did not hear from the resident until Friday about the letter, he confirmed he received the letter. The letter states there will be 7-10 days of the driveway being out of commission for: excavation, rock, form , pour, and proper cure for the concrete to drive on. This is standard for replacing street slabs. Obviously concrete can't be poured in the rain, which happened Friday and today. The street should be poured tomorrow. 

    Customer Answer

    Date: 04/30/2024

    Complaint: 21634382

    I am rejecting this response because:

    I did not receive a notification on my front door k*** 48 hours in advance of construction.

    Sincerely,

    *****************************

Spencer Contracting Company is NOT a BBB Accredited Business.

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