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Business Profile

Convenience Store

Circle K

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    08/01/2022
    $250.00
    Circle K Reloadable Gift card
    I went to this business to reload the gift card, the cashier stated that the magnet might be demagnetized. She told me that I might have to get a new one, I explained to her that the cards are hard to find. She called another location as they had some. I went to another location that I have been to multiple times, and he had no problem with the card going thru with the transaction. When I got home in the afternoon, I had noticed that the ****** location had the amount pending for 250.00 along with the location in ***** ***** for 250.00 as well. I contacted our credit union and was told that it might fall off the next day. The transaction actually was taken out of the account. I have been in contact with a lady at the ********, MO location that knows how to take care of the gift cards. She stated that it was refunded, I explained to her that it wasn't. She said that it might take 5-7 days which is totally understandable. Our credit union said that we would have to dispute the transaction, we only had until the 19th to get this completed. Circle K gave me a printout of a screenshot and the credit union stated that isn't acceptable. I have been talking to Circle K corporate, the 1st time I was told that the store can give me a duplicate receipt. Circle K store level told me that they don't have any way of doing a duplicate receipt. I called back to corporate again and she was supposed to get in contact with me sometime this week. I just called corporate back and was told why you don't just go back to the store and take care of this. I explained to her what was going on and she was kept questioning me like I don't know what I was talking about. I have also talked to the credit union about the transaction history. She stated that they still owe us the $250.00 and that we will have to take it up with Circle K. I was not issued a receipt or an account number.

    Business Response

    Date: 09/13/2022

    I provided and gave this consumer proof that the card was declined.

Circle K is NOT a BBB Accredited Business.

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