Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:05/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hired this company to pour a patio. He requested 1/2 down for supplies. I paid him cash as he requested. I discussed tgat was he sure he could do a patio in Aden and he stated no problem. He can one day pulled out some decking in 12/2022. I kept calling for him to finish the job. He kept saying ground is too wet, rain time and a ton of other excuses. He piled the deck material in a huge pile and he was suppose to take it away. He used our vehicle as he doesnt have a truck. That day he tells me he cannot finish the patio because the concrete guy he was using does not do it anymore. He said he would refund 1/2 of my deposit. I have called, messaged him and he is not responding. I am asking my money and I ****** since he has held on to my money knowing he wasnt going to complete the job. I have a signed contract from this company as well as copies of messages.
Business Response
Date: 05/24/2023
I was not able to pour said concrete for *************************** due to the fact, the help I had scheduled for the job, took on a union job and was no longer available and this job is impossible to do without experienced help. I told *************** this and told her I would be refunding her money with the exception of the labor for tearing out her decking. She had tried to contact me but I had not responded due to medical emergencies with my mother. I believe we have an understanding now and hope we can continue our work relationship. I have done a lot of work for this lady and have always treated her with respect and vice versa.
Customer Answer
Date: 05/26/2023
Complaint: 20100981
I am rejecting this response because:
I have yet to receive my refund.
Sincerely,
***************************Business Response
Date: 05/27/2023
She has her moneyCustomer Answer
Date: 06/08/2023
The situation has been resolved. Thank you for your prompt attention to this matter.
***************************
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