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Business Profile

Storage

Honey Badger Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Misplaced my gate code to access my shed, have attempted to contact company for resolution assistance for over 2 weeks. Have sent text message, emails, left voice messages and messages for contact request on company website yet to receive response. Meanwhile I am unable to access my belongings, which I have an immediate need to get to. Yet I am up to date on payment and they continue to charge my account. At this point if I can't reset or access gate code I just need access to my belongings so I'm able to get my stuff back and relocate to a different facility!

  • Initial Complaint

    Date:03/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially rented a storage unit on 2/10/2024. When I went to the unit there was someone's trash inside and it was full of mouse droppings. I emailed and texted and called to tell them I would not need the unit. I received an invoice for the next months payment. I emailed, called every number listed to no response.. Every mail box was full and you could not leave a message. I finally found the number of ************ and left a voice mail. I was charged through my bank card on 3/1 $70, which I never authorized for payment. I received a text from that number telling me I was mistaken about the charge and have tried working with them to refund my money. They kept telling me I should receive a check. As of today no refund and now they are not responding. They fraudulently charged my card without permission.

    Customer Answer

    Date: 05/21/2024

    My complaint has been resolved.

Honey Badger Self Storage is NOT a BBB Accredited Business.

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