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Business Profile

Tropical Fish

Mo Aquatics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tropical Fish.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased goods from mo aquatics, goods does not match description as stated *** reached owner multiple times regarding refund, but refused to do so. *** tried to returned goods but it looks like this individual scammed me after all.

    Business Response

    Date: 08/28/2024

    Hello,
    My name is *******************, and I am the owner of MOAquaticsLLC. I recently received a letter from you regarding a complaint about our company, which I believe is unfounded. I have documentation of our communication.
    The customer did purchase a fish from us, and I provided all necessary information about the care of the fish. Despite this, the customer did not follow the instructions we discussed. Although I agreed to accept a return, the customer repeatedly requested a return but did not send the fish back. Additionally, the customer lacks knowledge about shipping live animals, which could have harmed the fish.
    We have worked with this customer for a long time, and it appears they are now dissatisfied and making complaints. This situation is troubling and does not reflect well on the customer.
    Thank you for your attention to this matter.
    Best regards,*******************

    Business Response

    Date: 08/28/2024

    Hello,
    My name is *******************, and I am the owner of MOAquaticsLLC. I recently received a letter from you regarding a complaint about our company, which I believe is unfounded. I have documentation of our communication.
    The customer did purchase a fish from us, and I provided all necessary information about the care of the fish. Despite this, the customer did not follow the instructions we discussed. Although I agreed to accept a return, the customer repeatedly requested a return but did not send the fish back. Additionally, the customer lacks knowledge about shipping live animals, which could have harmed the fish.
    We have worked with this customer for a long time, and it appears they are now dissatisfied and making complaints. This situation is troubling and does not reflect well on the customer.

    Also He already called to deputed payment from ****** and Bank already. now i owned him NOTHING
    Thank you for your attention to this matter.
    Best regards,*******************

Mo Aquatics is NOT a BBB Accredited Business.

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