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Business Profile

Manufactured Homes Sales

Amega Mobile Home Sales Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Amega Mobile Home Sales Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Amega Mobile Home Sales Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a new doublewide on August 19th 2024. It was already built. Had the site ready by the last week of September,. The setup and delivery crew that was hired h0as lied and jerked us around for months. It is now the second week of January and it's still not done. Have contacted the man we bought the home from and have gotten nowhere

      Business Response

      Date: 01/09/2025

      We will have the service manager schedule a walk-through of the home, personally with the complainant.

      Customer Answer

      Date: 01/10/2025

      Complaint: 22787035

      I have reviewed the business' response and am rejecting it because:
      I don't need a walk through.  I need the house finished. I need the crew to come up for more than 4 or 5 hours at a time and when they are here I need them to do their job instead of going in the house cranking up the heat messing on their phones. 


      Sincerely,

      ***** *******

      Business Response

      Date: 01/13/2025

      We will do as the customer/complainant request.

      Customer Answer

      Date: 03/19/2025

      Bought house August of 2024, had to fight with them to get house delivered/set up. State inspector came and did their thing. Whole page of stuff that needs fixed and hasn't been a single person show up to fix anything. There's still wood slats on the house, holes in the siding. Still haven't even been given our house keys. I want to hire a general contractor to finish the job and them to pay the bill.

      Business Response

      Date: 03/20/2025

      Willing to consider and need to have the customer to get us a bid?

      Customer Answer

      Date: 03/22/2025

      Complaint: 22787035

      I have reviewed the business' response and am rejecting it because:
      If it is going to have to be done within a budget then  do your job and get this done. If I have to go through the trouble of hiring a contractor then I'm not going to send an estimate for anyone else's approval. I'll send the bill to the seller of the home. 


      Sincerely,

      ***** *******

      Business Response

      Date: 03/25/2025

      We will send a service manager to meet the homeowner at his house next week. We will call for an appointment.

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a mobile home on 11-14-24 they told me it would take 30 days to set it up. Today is 12-18-24 and they have yet to give me a date to set it up. They had me move out 2 weeks ago and now I am paying storage on my personal belongings. I do not have extra money to pay for the storage when they asked me to move out. This would not be a problem if they had set up my new home. They have ********* of my money for a new home that I have not received and they are doing nothing but giving me excuses.

      Business Response

      Date: 12/19/2024

      We are scheduled to start the project on 12/24/2024.

       

      Customer Answer

      Date: 01/13/2025

      The business has done nothing to complete this job. They finally took the old trailer on 1-8-25 but they have never contacted me about anything. 

      Business Response

      Date: 01/15/2025

      We have contacted the customer, and we are working on their site today (1/15/25) & tomorrow (1-16-25).  We are willing to do what the customer has requested. 

      Customer Answer

      Date: 01/15/2025

      Complaint: 22706025

      I have reviewed the business' response and am rejecting it because:

      No one has called me about being there and I have not heard from them since 12-23-24. You keep showing up unexpectedly. I would like to have phone calls and conversations with anyone that is going to be on my fathers land. 

      Sincerely,

      ***** ********

      Business Response

      Date: 01/16/2025

      Our service manager, ******, will be calling her today!

      Customer Answer

      Date: 01/16/2025

      Complaint: 22706025

      I have reviewed the business' response and am rejecting it because:

      He did call me but I still have no answers as to when I am going to get my home. 

      Sincerely,

      ***** ********

      Customer Answer

      Date: 02/07/2025

      2/7/25 KH: Spoke with *** ********, she stated that she spoke with ****** who is the service manager, he never provided any dates or time frame as to when she would receive her home on the property, and has not followed up with her since he last called on 1/17/25.

      2/27/2025 KH: Called and spoke with Ms. ******** and she stated to me that the business did in fact deliver her home on 2/26/25 and she is responsible for getting the electricity installed, and she would have to reach back out to business, because they are responsible for the set up of her AC, sewer, water, skirting and to take the wrap off of the roof and set her keys as well as provide her original copies to lock up her home.

      Business Response

      Date: 02/11/2025

      2/11/2025 KH: Called the business, no response, left a message on vm with callback and complaint information.

      2/25/2025 KH: No response back from vm left, I have moved forward with sending mediation email, will follow up in a few days if no response.

      2/27/2025 KH: Spoke with Mr. **** ******, he has informed me that Ms. ********** home was delivered yesterday 2/26/25, and everything on the business part has been taken care of. It is now the consumer's responsibility to have her utilities connected.

    • Initial Complaint

      Date:07/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase a manufactured home that was supposed to be new and when it arrived at my site there was severe water damage to one of the bedrooms. There was also water damage to the hallway and bathroom, just not as severe. We are continually experiencing issues with this home that was supposed to be new. The floor in the dining room is now popping up, the room that they "fixed" gets about 20 degrees colder/hotter than the rest of the house. They took down some of the trim and were supposed to come back and fix it and they haven't. The owner will not respond to my texts about the issues that we are having and we have a 12 month agreement with them about issues we experience getting fixed. We had to pay an HVAC guy to come assess our cooling system because it was not cooling like it should. Turns out they installed a bad part and the A coil was freezing up. The siding came off in a couple of spots and the ridge cap blew off during a slightly windy day. This was because they did not attach the siding properly and they didn't even nail the shingles down right. We have a crack in our ceiling and the trim in the house is popping off everywhere. We sent this information to them with pictures and video footage but they have made the choice not to respond. Even though I did not tell them when they delivered the house, it is the wrong color and there was no carpet where there should have been. My husband wanted me to say something, but I was trying to be understanding because they did get the home there in 2 months versus 6 months, but that is no excuse to ignore their obligations. I just want them to either fix the house or come take it and cancel out our mortgage. This was supposed to be an exciting step forward in our lives, but instead it has been a nightmare. Please help with making sure this doesn't happen to anyone else.

      Business Response

      Date: 08/06/2024

      We are committed to addressing/satisfying this complainant's service issues! We will have our service manager to schedule and perform an onsite walk through involving the ********************************** if necessary.

      Thank you,

      ***************************

      Amega Mobile Home Sales Inc.

      Customer Answer

      Date: 08/06/2024

      We have recently been in contact with their service department.  A walk through has been scheduled.  Though we have been told many times that they will be out to handle the issues and we seem to fall by the wayside, we are hopeful that these issues will be resolved but until we see these issues fully addressed we will not be marking any boxes on satisfaction.  It has been almost a year that we have tried to get the issues resolved. 

    Amega Mobile Home Sales Inc is BBB Accredited.

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