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Business Profile

Custom Concrete

Prime Concrete

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July 2023, my husband (**), hired ****** *******, owner & operator of Prime Concrete, to pour a 10x10 patio slab at our home. ****** advertises on Facebook that he specializes in sidewalks, patios, driveways, and garage floors. ****** poured our slab 7/12/23. The problem is the slope is draining towards our deck & house, creating a water run-off issue. The concrete he poured is butted up against the last wooden step of our deck (no form was used there), which the water run-off flows across that step and under the deck. ****** came back on 7/13 and put a concrete edge around the slab for aesthetic purposes because his original edge was high in the air and had gravel coming out around the bottom. When he left that day we paid him his labor money as we had already paid for the concrete truck, and assumed he would come back on the 14th and take the form boards and spikes, but we didn't hear from him. ** called ****** and texted him about the issue on 7/14 & ****** responded by text that someone had died in his family and he would be in touch. Never heard from him again. ** called & texted him again on 7/20 to no avail. ****** never responded to **. On Friday August 11th, 2023, I texted ****** and asked him to contact ** to work this out otherwise I would begin legal proceedings. ****** texted me back on Monday Aug 14th at 7 in the morning saying "considering you guys paid me in full I'm gonna say there was no concerns" and "On top of that ****** has not tried to contact me", (which he has, we have all the text messages to prove it), and ****** also said "If you want to go to court over this my company name is Prime concrete and my address is *** * ******* ** ****** **". I checked MO Secretary of State website & I see Prime concrete is just a fictitious name. Just because one can physically move some mud around DOES NOT make a concrete professional. Unfortunately, the correct fix is to tear it out and start over.

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