We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Animal Hospitals

Animal Clinic Of Ava

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Hospitals.

Complaints

This profile includes complaints for Animal Clinic Of Ava's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Animal Clinic Of Ava has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Animal Clinic Of Ava

      PO Box 476 Ava, MO 65608-0476

    • Animal Clinic Of Ava

      1115 Springfield Rd Unit 3 Ava, MO 65608

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday, June 17th, 2023. I took my bull to veterinarian for treatment of eye. We tried calling before going to clinic, but as usual with them, they didnt answer phone. We left message. We arrived to find clinic empty...no clients at all. It was shortly before 2pm and they are open until 3pm on Saturdays. They treated the bull and I paid bill. Upon arriving home (I was home before 3pm), I saw they charged 100 buck "emergency" fee. I questioned them on Monday and they told me anyone who comes 2pm or later gets charged emergency fee!!! This is NORMAL posted business hours. They had NO customers when we arrived. We called before coming and they did not answer phone. We also have proof we arrive shortly before 2pm. When I left another message stating these facts...vet office ignored me and did not return my message. I have had no contact with them since Monday the 19th about my complaint on thier bill. I shoudl have been charged a regular office call, not an emergency fee. I want the emergency fee refunded as I should not have been charged this. I have the email response from them if needed, not sure how to attach an email.

      Customer Answer

      Date: 07/13/2023

      Received letter stating business did not respond to you. I have received a letter from that business that states I am no longer allowed to use them and they refuse my business (I wasnt going to use them anyways), but it does prove they are avoiding you on purpose as they know your trying to reach them. Hopefully, you can do something more forecefall....like send them certified letter? that would prove they received it. They are avoiding the BBS on purpose as they know it is wrong how they treat customers. I can send you copy of letter if you need to see it.
      Thank you

    Animal Clinic Of Ava is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.