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Business Profile

Paving Contractors

M & R Asphalt

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paving Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired **** at M & R Asphalt to pave our driveway. After a month the driveway began to crack and chip apart. I sent photos to **** to address the issue and he informed me that he would get out to address the cracks. Here it is an entire year later and the driveway is completely broken apart. After inspecting the driveway I found that the broken up areas were poured too thin. Driveways require a MINIMUM of 2.5 of asphalt to support vehicles, with a recommendation of at least 3.5. **** rarely answered the phone and when he did he always ensured that hed get out to get it fixed. He informed my wife this morning that hes not going to be fixing the driveway now because my wife put up an honest and truthful review of his business online during the period he was ignoring our phone calls and not fixing his unprofessional work. **** had 2 underaged (around 12-13yrs) boys working on my driveway, which he paid CASH to avoid paying taxes and not getting in trouble for violating US Labor Laws. At this time Id like my driveway fixed, but am willing to sue to get the driveway that I actually paid $7,500 for!

M & R Asphalt is NOT a BBB Accredited Business.

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