Complaints

This profile includes complaints for Dent Devil's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dent Devil

  14949 Manchester Rd Ballwin, MO 63011-4624

  
• 

  Dent Devil

  8061 Clayton Rd Saint Louis, MO 63117-1141

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car, a 2018 ***** MX-5, was damaged by hail during a storm in ******** on April 1st, 2024. After filing a claim with my insurance company (Amica), I dropped my car off at Dent Devil of ******* on May 1st.On May 21st, I called Dent Devil to inquire about an update on progress and they informed me that they were still working on approval of their supplement to my Amica's appraisal but anticipated it would be completed soon. On May 22nd, ***** notified me the approved supplement brought the total quote to $5026.20. My deductible for the claim was $1000 but Dent Devil had an offer for $500 off repairs, so my out-of-pocket cost was $500 for this claim.I left for a week-long vacation the afternoon of May 25th. On May 28th, Dent Devil called and I answered, but we were unable to have a conversation due to poor reception on my end. On May 29th, they called again and left a message informing me that they had completed the repair, but subsequently further damage had occurred due to another storm. It is very important to note that my call logs show no record of them trying to contact me between May 22nd May 27th.I opened up a second claim with ***** on May 29th and we determined that the damage must have occurred on May 26th, based on ***************************** data. After Dent Devil performed their inspection, the second quote came out to $6217.46. Again, my deductible was $1000 and my cost was $500 after their $500 discount. On June 12th, I was notified the second repair was complete and picked up the vehicle later that day. Between my return from vacation and picking up my car, I accrued additional rental vehicle charges of $159.64.When I inquired about the timing of the first repair and second instance of damage, I was told the repair had been completed on Friday, May 24th, which is before I left for vacation. Dent Devil made no attempt to contact me before I left, leaving it subject to damage on their lot. Had I picked up the car, it would have been protected in my garage.

  

  Business Response

  Date: 07/18/2024

  On 4/1/2024 the vehicle was dropped off and it took a while to hear back from the consumer's insurance which is why repairs took some time. Repairs were made and on 5/26 we received more hair. We don't cover damages from hail while cars are on our lot. We covered half of the consumer's deductible and consumer did sign a contract regarding us paying half of the deductible twice. We were not informed of charges being made on his rental. 

  Customer Answer

  Date: 07/18/2024

  Complaint: 21918298
  
  I am rejecting this response because:
  
  I do not disagree with the fact that you do not cover damages that occur due to hail at your lot.

  My complaint--which your response fails to address--is that between when the vehicle was repaired and when further damage occurred, there would have been an opportunity for me to retrieve my car, but you failed to contact me, which allowed further damage to occur.

  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************* Refund Request Regarding Dent Devil Services When my vehicle needed repairs, my wife sought an estimate from Dent Devil, where *****, the manager, quoted $1,107.25. I left my car with them on Jan 31, 2024, expecting a three-day repair, but it took longer. On the fourth day, after numerous attempts to contact *****, I was informed to pick up my car at 5:30 PM. Upon inspection, I found the work unsatisfactory - the dent was barely touched, and the paint job didn't match. When I requested a refund, ***** responded defensively, resorting to verbal abuse and discriminatory remarks about my nationality and accent. Despite my attempts to defuse the situation, ***** threatened legal action. I have recordings of his unprofessional behavior. I request a partial refund for the incomplete and unsatisfactory repair work.

  

  Business Response

  Date: 07/25/2024

  Mr. and ********************* are not being forthright about the end result of the repairs that we performed on their ****** 4 Runner in February of 2024. After suggesting to ********************* at our first meeting about the damages to their vehicle that the repair would not be perfect because of the extent of the damages that included scratches in the paint on the drivers side fender and drivers door, they decided that the alternative would be a body shop visit that would have included the replacement and refinishing of the fender and the door would be too much and they would be happy to have us repair the dent to the best of our ability and buff the scratches the the best possible outcome given the extent of the damage. We performed a very nice repair that we believe to be in respect to the agreed upon outcome which was not going to be perfect, but well enough to be acceptable given the time and price range we charged for the service.

  
  

  We charged $1,107.25 for the repair.  That is considerably less than the replacement of just the fender as any bodyshop would not have fixed the fender they are considered replacement items with the type of damage they had. Replacement and refinishing of the fender on its own would have been close to $2000.00 We repaired the fender perfectly and we repaired the door dents perfectly with the exception of a 1/4 inch area at the bottom of the front corner of the door that we discussed would never be perfect and we buff the remaining scratches to the best they would be without painting.  

  
  

  In Conclusion, Repairing this vehicle at a body shop to a level they expected but didnt want to pay for would have been in the region of $3500.00 to $4000.00. We charged a reasonable amount as we always do for our 8 - 10 hours of time and talent for the given task. Mr. and ******************** had not communicated among themselves and expected perfection for a price that we charged for the repair. They were trying to get by with renegotiating after the fact and thats not our culture.