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Business Profile

Dry Cleaners

American Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Reviews

This profile includes reviews for American Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Cleaners has 23 locations, listed below.

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    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • Liz K

      Date: 03/30/2025

      Several years ago I took 2 white comforters to American Cleaners on ******** ** in *******************. They came back lumpy, bumpy and useless. I had to throw them away. They just throw them in a washing machine. But time passed. A few months I took 2 really nice comforters over. They were totally ruined. One shrank and had lumps all through it. The other was large lumps and bumps and was totally useless. Such a waste of money. They used to dry clean them but not anymore. I will do my own from now on. That was a lot of money and good quality comforters. Very unprofessional !!!!!!

    • Brandon D

      Date: 05/28/2024

      AVOID USING THIS COMPANY AT ALL COST! 2x I have used American Cleaners in ************, ** and have had clothes DAMAGED upon there return. Upon receiving my 2 pair of pants that were recently shrunk I was advised by ******, at customer service, to dropped my pants off at the ************, ** location for review (which is what I did on 4/10/24 at 4:15pm).After not hearing back from ****** for 7days I called customer service to receive an update on my garments being reviewed. An EXTREMELY RUDE employee by the name of **** answered yelling into the phone HELLO followed by silence and no further communication on 4/17 8:08 am. ***** response was completely unprofessional, his yelling was obnoxious and once he finally did speak he notified me that he doesnt have an update for me regarding my garments that were under review and that Its not his job to provide me updates! When I proceeded to inquire on what time I could call back and whom would be able to assist me **** laughed and said call back later, then abruptly hung up the phone.I called again same day 4/17/24 at 9:45a and this time reached ****** whom informed me my pants must have shrunk because American Cleaners washed them instead of dry cleaning them as requested. ******* then stated, we washed your pants because thats what your tag on your pants shows.****** was advised my blue ticket (which indicates dry clean) was provided to me when dropping off my pants and also had dry clean wrote on the ticket. ****** again said, we are not at fault and that ****, the (RUDE) production mgr, had worked with the company for 30yrs and he possibly yelled into the phone earlier that morning not announcing the company name of asking how he could assist because thats not his role. Lastly, ****** stated my clothes have been available to pick up since 4/15/24 but she just hasnt had time to call and let me know.

    • JR R

      Date: 05/06/2024

      American Cleaners, located at **************************************************************** $700 worth of my designer brand clothing. The customer service manager was very rude, spoke over me, and was combative. She basically said that since my items were not from the current line but an older release, she wouldn't take responsibility for them. However, I have been a regular customer of their dry cleaning services and have never had any issues until now. I would like to be compensated for the loss and damage caused to my clothing. Moreover, this is not the first time they have lost my items. I have been waiting for a leather jacket for a year that they seem unable to locate. My last batch of clothing that was destroyed also had a terrible smell. The manager's behavior has caused me a lot of stress and anxiety.

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