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Business Profile

Health and Wellness

Crossing Back to Health LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business committed to provide me with a diagnosis for chronic fatigue but used bogus methods:I found ***************** through a ****** search. I was looking for a functional medicine practitioner with an MD. During my appointment on 7/17 at 2pm, my medical history was discussed and then a device called **** with a metal hand cradle was used. When I asked how it worked, ***** said that she wasnt a software programmer and could not explain how it worked. I also asked her nurse and she said I dont know how a fax machine works either and it reads your energy.The *** has issued multiple warnings to the company for misrepresenting its usage. On the **** website, these disclaimers are given: **** software has not undergone *** review for effectiveness. **** technologies are not intended to be used in the diagnosis, cure, treatment, mitigation, or prevention of any disease or medical condition. **** products have not been the subject of controlled clinical trials to establish their effectiveness. Based on the results from the **** device, I was given $350 worth of supplements before Id even had my labs done or read. The device also listed which emotions were out of balance and which affirmations I should do (attached).Advertising:Daviss medical expertise is repeated throughout her website (*******************************************************) in an attempt to lend legitimacy to her practice, but according to the ************** of Medical Specialties (********************) she is not board certified to practice medicine. There is also no mention that diagnosis will be made with the **** device, so no chance for the consumer to research and decide whether they'd like to proceed.How much/whether business tried to resolve:I paid $600 for this appointment to be diagnosed by a machine the *** says does nothing by a person claiming to be a doctor *** isn't one. I asked for my money back and the $350 for supplements was refunded but not the $600 appointment fee.

    Business Response

    Date: 08/14/2024

    Please see attached

    Customer Answer

    Date: 08/17/2024

    Complaint: 22042152

    I have reviewed the business' response and am rejecting it because:

    See attached

    Sincerely,

    ***************************

Crossing Back to Health LLC is NOT a BBB Accredited Business.

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