We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawn Maintenance

STL Organic Lawn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Concerns with the business not providing services when they've documented it has been performed. Business has a gps tracking device with their lawn equipment so being at the said location is not a concern, it's the actual lawn product being applied. I had my suspicions with the business last year and wrote an email saying so, this year when our lawn looked. worse than it did when we didn't have an actual lawn service. How is this possible? It's a local company, so we wanted to support them however how can you support a lawn company when your lawn is growing all sorts of weeds when they said they provided a service to prevent most of them.We cancelled our service, and would like a refund. Service and lawn product was not provided. Attempted to contact the company for an explanation, email attached. Never received a response Also, please note, our next door neighbor was also using their service, and also cancelled early due the amount of weeds in their yard.

    Business Response

    Date: 11/12/2024

    This consumer has been refunded. If a refund has not been received, it may be due to the merchant. 

    Business Response

    Date: 11/12/2024

    The refund provided was for one application, not for the whole season. 

    Customer Answer

    Date: 11/14/2024

    Complaint: 22429947

    I have reviewed the business' response and am rejecting it because:

    The business is stating a partial refund has been provided and it hasn't. And also, in my original request, I'm disputing the entire charge, not partial. 



    Sincerely,
    ******** ******

    Customer Answer

    Date: 11/18/2024

    I have received the resolution I wanted.  

  • Initial Complaint

    Date:09/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 31, 2022 my father, ************************* prepaid $1,110.82 for a full season's lawn care from STL Organic Lawn. My father passed away on 2/4/2022. His passing meant I was going to see the house and would not need the full season lawn care. I contacted the company on 2/14 to ask for a reimbursement. They knew my father, they were very friendly, offering condolences and agreed to a full refund. On 4/1/2022 they refunded back to my father's credit card $413.00. The bank had closed the card and I left only the balance that was to be refunded - $1,110.82. Since the company only refunded $413, there was a balance of $697.82 when it was closed by the bank. I was unaware of the partial refund and remaining balance. I was never contacted by the bank. I have now been contacted by dcm Services, a collection agency for the remaining $697.82. I have no idea what I was only given a partial refund. I have called and left multiple messages. I have tried to contact them via email through their website. The property address was ***********************************************************I would just like to be refunded the amount that was promised to me. The fact is the services were never provided, so I don't understand the partial refund. In fact, the house was sold in April, 2022.

    Business Response

    Date: 09/29/2023

    Hello,

    Im very sorry to hear you have had difficulty reaching us. Im happy you reached out with your questions. 

    We have no missed calls or emails of record. Did you try through our website? Im sincerely sorry if your communication was missed.

    ***** was a dear, dear man, we miss him. I reviewed the services and the charges and refund is correct.

    He prepaid for his mowing, weed control & fertilization but would have add on services like leaf removal, mole control,

    aeration and seeding that would use the prepay each season.

    Im including his transaction history for your review. Please let me know if you have any further questions.

STL Organic Lawn is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.