Reviews

This profile includes reviews for Dean Team Automotive of St. Louis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dean Team Automotive of St. Louis

  15121 Manchester Rd Ballwin, MO 63011-4630

  
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  Dean Team Automotive of St. Louis

  7700 Manchester Rd Saint Louis, MO 63143-2814

  
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  Dean Team Automotive of St. Louis

  14754 Manchester Rd Ballwin, MO 63011-3747

  
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  Dean Team Automotive of St. Louis

  10205 Manchester Rd Saint Louis, MO 63122-1518

  

Review Details

• Review fromRyan B

  Date: 05/30/2025

  1 star

  Ryan B

  Date: 05/30/2025

  We bought a vehicle from the **** Team in *********************** one year ago. We love the vehicle, our salesman, ***** ****** was awesome. However, we had a warranty issue with some of the paint flaking off of the front grill, and one place there is an 2 1/2 to 3 inch piece of paint missing cause it flaked off there is about 6 to 8 spots on the grill where the paint is chipping or flaking off. This is clearly a workmanship issue, after only one year. We thought that the warranty would cover this apparently that is not the case. They said that the three year ****** mile would cover paint unless there might be a rock chip in the front of your grill. Then they deny the whole warranty claim. Obviously, after youre driving, youre gonna have some things on your vehicle like bugs or maybe a rock chip here or there but for them to deny the whole claim is complete ridiculousness we even bought the extended warranty and it still denied it. Now were out at least $600 for a new grille ! We will never buy a Hyundai vehicle again if this is how they warranties are handled. And also let people know that **** at the **** *********************** or Hyundai for that matter will do almost nothing to try and make it right if you have an issue! !
  

  Dean Team Automotive of St. Louis

  Date: 06/09/2025

  Mrs. *********** came into our location stating that she had a paint defect on the grill and front bumper area. We took pictures of the vehicle while it was here. After looking at the vehicle I advised her that it would be hard to get Hyundai to cover this repair under warranty because it has multiple areas on the front of the vehicle that showed damage from road debris. I offered to order the parts that were damaged and install them. I stated that the customer would have to prepay for these items and that we would send them to Hyundai for review. If Hyundai decided to warranty the parts and credit us for the repairs, then I would give Mrs. *********** the money she paid. I also called an extended warranty that she purchased to see if there was coverage for this issue. I was told that there was no coverage for appearance claims. After another request by the customer we also submitted a request for a goodwill repair on their behalf to Hyundai. The request was denied by Hyundai to assist in this repair. We usually charge for the report that we have to generate on behalf of the customer to solicit repairs to **********************. This is because of the time involved to complete this report. We did not charge the customer anything in this case. I believe we have gone over and above in trying to assist this customer with their issue. We do not make the decision on what is covered by Hyundai, we only present information to them. We have a responsibility to be honest in our evaluation and to remain unbiased in our request. We did just that in this case.

• Review fromJonna T

  Date: 04/04/2025

  1 star
  They don't even deserve 1 star. Scheduled an appointment requesting engine diagnostics due to very obvious engine damage sounds/rod knock. Appt was almost a month out. First, they tried telling me my car was not under any warranty until I brought up the class action lawsuit with Hyundai that my car falls under. Then he proceeded to explain how it's a long and complicated process like he was trying to convince me it wasn't worth it. A couple days later he calls, swearing that there's absolutely no engine damage and it was JUST my catalytic converters. I questioned him multiple times about if he was sure there was no engine damage and he swore the mechanics didn't see or hear anything that was cause for concern. Towed my car from their dealership, checked the recipt only to find they never even did the engine diagnostics and even worse they put a thicker oil in my car to mask the sound of the engine damage.Called Clemont Hyundai and told them everything, they proceeded to tell us they've heard absolute horror stories about **** Team. Very professional, very polite, kept us updated at every turn. Less than a week after I towed my car there Hyundai had approved my warranty claim and had shipped them the new engine for a total cost of 0$.

• Review fromChris P

  Date: 01/30/2025

  1 star
  I would recommend staying away from this dealership. Not only were the sales tactics slimy but three weeks after I regrettably bought an **** A6 from ******* ******* from the sales team a manufactured cut out in the rear bumper was discovered. A couple weeks later it was discovered that there were more missing parts on the car. *****, the **, refused to have the bumper fixed by an authorized **** dealer. Instead he said he could have the bumper repaired by his mechanic and he might split the cost with me. How this place has an A+ rating from the BBB is beyond me.

• Review fromChris A

  Date: 09/14/2024

  1 star
  Sales manager attempted to force me into using their financing instead of using my local credit union. Even with my local bank on the phone willing to talk to them and provide proof we already had financing, they tried to bully me into using their services. At every turn, they created an excuse to not allow me to simply purchase the vehicle and insist the only option was to finance through them. We walked away and will never return.

• Review fromThomas B

  Date: 04/24/2024

  1 star
  Anyone purchasing a new vehicle from Dean Team Hyundai should be informed upfront that it takes 4-6 weeks to get an oil change which is totally unacceptable. One wonders if it takes that long to get a simple oil change, how long would it take for a real service issue. For this reason I would suggest buying elsewhere.

• Review fromKatie H.

  Date: 10/27/2022

  1 star

  Katie H.

  Date: 10/27/2022

  I bought a 2019 ****** Rogue SL AWD from **** Team, my transmission needs to be replaced and I have only had this suv less than two years. They have told me because I did not buy another extended warranty they will not help because my car is above ****** miles. I have ***** miles on my SUV. Multiple repair companies have told me the ****** Rogue and Sentras have bad CVT transmissions.
  

  Dean Team Automotive of St. Louis

  Date: 10/28/2022

  I'm sorry that ***************** is in this position with her transmission needing to be replaced at the above stated mileage of ******. We had sold the vehicle to the customer at a mileage of ****** and a date of 12/19/2020. The mileage difference from from then until now is ****** miles and approximately 1 year and 10 months and 9 days ago. The vehicle, at the time of sale, had went through our shop and reconditioning process that included both state safety and emissions test (which was passed) an oil/filter change, tire rotation, and both front wipers replaced due to wear. The vehicle had no transmission conditions present at that time and was sold in good faith and good condition by our Hyundai store. The customer was offered an extended service contract for purchase and declined. There is absolutely no way that we could have know that the transmission would have issues over ****** miles after the purchase. It sounds like possibly ********************* complaint would be with the original manufacturer as opposed to the selling dealer. Even that complaint to the original manufacturer, ******* would be unfounded as the powertrain warranty on that vehicle is 5 years or ****** miles. My suggestion would to be to possibly reach out to ****** in regards to possibly getting assistance with a out of warranty goodwill claim if they choose to do so for customer satisfaction.

• Review fromMike W

  Date: 09/28/2022

  1 star

  Mike W

  Date: 09/28/2022

  Hello, I bought a 2016 Hyundai ****** used in 2018 for my daughter. We were sold a 10 year / 100k mile warranty. They tell You everything that could go wrong & the cost. I get it, its Your job to sell. Fast Forward to July 2022 & the engine blew, I went from a Customer to a defendant in a court of law & had to prove my case, which I did. Dean Team Hyundai had my car in the shop for 100 days (one hundred days !!!!) They did the engine change & I get in it to hear a loud squeal; I'm thinking a belt is slipping & it went away, not a big deal because it has not run in 100 days. I give it back to my daughter & the squeal continues upon *********** look at the receipt from @DeanTeamSTL , the bottom reads excessive clutch slipping from the time of startup..... What? This was not the case prior to the engine blowing. I go back to the service department (who was great the whole ***** ****** suggest starting a new claim for the clutch slippage. The point of my story is that the used extended warranty company is painfully slow & I cannot afford to have the car in the shop another 3 months. I just wanted to make everyone aware of my extended warranty experience, I would not recommend.
  

  Dean Team Automotive of St. Louis

  Date: 10/03/2022

  We understand the customer's aggravation but we have no control over what the extended warranty covers and what they do not as they are an external company that stands on it's own. The service department tried to be an advocate for **************** and we, as a dealer, covered and additional $1200.00 of parts that the extended warranty company did not cover out of pure dealer goodwill for him and his daughter on this same claim. The vehicle was not drivable when it came in so the additional notes were put in after the repair was completed and able to run and drive.......all notes are as follows by the tech:MPI screen not loading found that brakes are making noise due to rotor condition pads are in good condition minus glazing aeb light is on and has been on since startup with damage to front end PTS clutch is slipping excessively and has been since startup At that point in time a new claim would have to be started anyway as the claim would have been for a different issue. Again, we were unaware of any slippage at time of drop-off due to the vehicle not being able to be test drove. We would be happy to help **************** out if he would like to pursue another claim with his warranty company if he so chooses to do so but t we cannot guarantee any specific time frames for him....we can promise only to do our best as we did for him on this particular claim as well.