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Business Profile

Pest Control Services

Mosquito Shield of West St. Louis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are spraying for mosquitos at my neighbors house and they were pumping it out and my dog got sick. I called the business and they stated that they did not do anything wrong and they are going to continue to do it and to speak with my neighbor. They parked in front of my house for the appt. MSDS report that they provided talks about it causing cancer, toxic for dogs and pregnant women. The concentration of the poison they are putting out. This is a neuro Toxin. I woke with my window open and this stuff is coming into my house. I do not think they are using the product properly. I want to keep my animals alive and I do not want to be poisoned. I would like to know That they are using the product safely and correctly.

    Business Response

    Date: 10/17/2023

    We have been in contact with the consumer.  Customer asked if we could text or call when the service would be take place.  We sent information to the consumer about the product that we used and we could not make her satisfied.  We lost the business and the revenue because there was not reasoning with her.  

Mosquito Shield of West St. Louis is NOT a BBB Accredited Business.

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