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Business Profile

Property Management

G.S. Phillips and Co., Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** is unprofessional and ignores emails, does not follow the contract, threatens legal action, only responds to the other party, does not listen to client, and does not avoid problems and then says he won't get involved.

  • Initial Complaint

    Date:03/19/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a client of this management company but have not been receiving replies to my emails. I would like to get a reply so that I can conduct needed business.

    Business Response

    Date: 03/25/2024

    See attached response.

    Your letter, regarding ***************************, has been received by our office and reviewed by our team.Firstly, you indicate in your communication that Mr. ******** has a contract dispute he wishes to address with our office. ******************** is not a client of our company and therefore has no contract with our company. Our company provides specific management services to condominium associations and HOAs in the ********* region. Our clients are registered ******** non-profit entities, and this individuals name is not listed on any of our clients State Registration documents, nor is he a current or former member of the ***** of ********* for any client of ours.Next, in your communication, you indicate ******************** has emailed a member of our staff at some point in time and did not receive a reply. You indicate Mr. ********* email address to be ***************** As you have not indicated who at our company ******************** has attempted to communicate with, it is somewhat difficult to research this matter since we have several email addresses which direct to different staff members. That said, we have reviewed what records we could and do not have any outstanding emails from *****************Lastly, if ******************** is a homeowner in one of the communities we manage, he should know he is free to email ************************************ contact us by phone during business hours at ************, or write to us at our mailing address at the bottom of this page with any questions or concerns. He is also free to attend the regularly scheduled meetings of his Associations ***** of *********, and the Annual meeting of the Associations homeowners and address those bodies, or members of our staff in attendance, with any questions or concerns. I recommend ******************* begin with sending his concerns to the aforementioned email address, and someone will be in touch with him within 48 business hours per our communication policy.Should you have any questions, please dont hesitate to contact 

    Customer Answer

    Date: 04/01/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I appreciate the response and look forward to communicating efficiently with the business at the email address provided and according to their stated 48-hour response policy.  I will reach out to them again soon.

    For the avoidance of future confusion, I recommend that the business update its website, since the website appears to provide only one email address, ********************************** which is the one to which I had been directing my emails and which the website explicitly states on its contact page should be used by homeowners.  I hope that this additional information also helps the business identify the apparent technical problem that prevented the receipt of my emails at the aforementioned address.

    The response by the business identified some errors in the original BBB communication, for which I must take sole responsibility lest it leave the impression that the BBB itself was in error.  My original communication to the BBB was obviously too brief and lacking in detail.  I thank the BBB for its typically excellent service in facilitating this communication, and I am pleased that this exchange has provided an opportunity for the business to establish a profile with the BBB.


    Sincerely,

    ***************************

G.S. Phillips and Co., Inc. is NOT a BBB Accredited Business.

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