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Business Profile

Roofing Contractors

Family First Exteriors, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to install a new roof and I am now having issues with leaking. The roof has a warranty and I have contacted the company so they can come look at it and they have become unresponsive.

    Business Response

    Date: 10/17/2024

    We have been out there multiple times, we don't believe the leak is from us, we are going out again to check on it.  We don't believe it is from what we have done.  

  • Initial Complaint

    Date:02/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/27/2023 Family First Exterior LLC ******************************. ***** did a roofing job at my home ***************************** ***********. *****. Everything looked good when job was finished paid them $7192.19 for entire job. On 1/30/2024 I noticed the shingles front left on house were raising (bulking) immediately sent ***************** manager a text with picture showing where the shingles had lifted. Tried to contact ***************** 2/7/24 text and *********************** owner by phone 2/7. **** finally responded by text he have someone out on -2/9 that was a no call/no show. I called **** again 2/9 in which he finally answered his phone said he did stop by although no one came to door and nothing on my camera. During our conversation on phone **** asked me what happened to the shingles but since I have no experience in that type of work told him I didnt know! **** said he have someone out week of February 12 never gave exact day. Waited all week no show/noCall. Text **** again that Monday February 19 asking him when he have someone out to address the issue. No text back no call! Called again left message February 21 to ***************** expressing Im getting very frustrated about the way this has been handled. Called *********************** owner left message told her the same. Informed them they need to give me exact day they will be out to fix the roof. Weather has not been a issue because we have been having exceptionally warm days. Maybe one bad day a week. I have had two roofs put on this house but never seen this lifting of shingles before. Did research on-line suggests bad roofing job. In fact, it looks like its getting worse. This is unethical business practice to do this to a customer especially a (senior citizen). This was **** insurance job because a tree had Fell on house.

    Business Response

    Date: 04/25/2024

    Everything the consumer requested has been taken care of.

Family First Exteriors, LLC is BBB Accredited.

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