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Business Profile

Sound Systems

50 Amp Productions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sound Systems.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on April 10th for the amount of $21.98 for a graphic novel book. Indicated will advise when order ships.Tried contacting by email, no ***************** advised allow 8-10 business days for item to be shipped unless its a pre-order and its not.

  • Initial Complaint

    Date:01/04/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August, 2022, 50 Amp Productions began marketing via social media and press releases a series of graphic novels/comics based on the video game "Terraria." On October 15, 2022, I placed a subscription order for the "Gold Package" of Issue #1, at a cost of $29.48 ($24.99 + $4.49 shipping) which was advertised to include the comic, a trading card, a metal trading card, a poster, stickers, logo magnet, copper-finish coin, and coin protector; I also was subsequently billed the same amount on 10/17/22, 10/27/22, and 11/15/22, for the "Gold Package" of issues 2, 3, and 4, respectively. At the time I placed the order and began my subscription, I had a question re: my having missed the pre-order window and reached out to the company at their published email address (*************************). An unknown employee responded, indicating that issue 1 would be shipping imminently, issue 2 would be shipping in the middle of November, and subsequent issues every 30 days thereafter. Having received nothing as of Thanksgiving, I reached back out on 11/29/22 and "****** ******" responded the following day to say she would check on the status. I reached back out on 12/4/22 after receiving no information, and on 12/5/22 ****** responded that "they are working hard to get packages out to you." On 12/15/22 I followed up again, and ****** responded by confirming my order numbers (***** ***** ***** *** ****) and promising "your first 3 orders are out by the weekend." She asked me to let her know if I did not receive my tracking information by that Sunday, 12/18. Indeed I did not, so I replied again on 12/21/22 and received no response; likewise on 12/31/22 and likewise received no response. In the meantime I found a number of other customers complaining about similar delivery issues on the company's ******* feed, *********. While some have received (some) product, the company continues to move the goalposts for the rest of us and keeps pushing back the estimated shipping date.

    Business Response

    Date: 01/18/2023

    We are a small company with less than 5 employees.  We have been responding to our customers as quickly and efficiently as possible, but we encountered supply chain difficulties and holiday delays.  And that is ignoring the difficulties we had with ******* and ********.

    Ultimately, we did send out mass emails to all of the customers who had provided us addresses explaining the situation.  We did so 3 separate times throughout the process.  We also advised all of our customers to check their spam filters.

    ***** reached out to our customer service rep, who answered honestly each time with the information we had at that time.  When we said it would go out on a given date, it was because we had been promised the merchandise would arrive several days earlier.

    Ultimately, the customer contacted us on *******.  I am the CEO and I answered him directly.  I made arrangements for his orders to be sent and I provided him with his tracking number.

    That was provided to him on either the 5th or 6th of January.  That is later than we had hoped, but we used every tool and option available to us to remedy the issue.

    His tracking number is **** ******************************.

    I provide this to you so you can see the package was delivered to his house on January 9th.

    As such, we have resolved the matter with the customer and he should have his merchandise.

    Thank you for your time.

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