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Business Profile

Construction

Phil's Construction & Remodeling

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/03/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Phillip, the owner of Phil's Remodeling & Construction, to build my fence. He said it would be $7500 and he wanted half up front and half later. He didn't tell me that the half up front was for the material, and the other half would be for labor. On March 13th he took me to Loews to purchase the material. Throughout the time of him performing the work he was inconsistent in showing up and blamed it on the weather and not having workers. On March 28th, after not showing up for about a week and a half, he demanded more money. I referred back to our agreement of paying half up front and the other half when the work was complete but he insisted I pay a couple thousand dollars for him to finish. When I told him I wouldn't be able to pay that he decided to leave. He has not returned to finished job nor answered when I try to contact him.

    Business Response

    Date: 04/17/2023

    I don't owe them anything.  They wouldn't pay me any more money so I left the job.  I picked up my tools and left the job.  

    Customer Answer

    Date: 04/22/2023

    Complaint: ********



    I am rejecting this response because:



    ********** ********

    I am rejecting this response because: 
    the business wanted $7,500 for the fence to be put up all together. We paid for all of the material out of our pocket so it could be put up. Anyways he wanted $3,750 up front which we paid and the rest when the job is completely done. He worked for a very short time and demands for more money and we refused to give him anymore money until the job was completely done. We asked what he did with the money and he said that he used it for personal bills and gas. When we refused to give him more money he packed up and left. I have a video of him admitting the work he has done is not worth the money that we already gave him. We would like to see at least $2,000 for our newborn baby and we really need our fence put up for the safety of our baby and animals.  It will not let me upload the photos of the work he has done or the video of him admitting that he’s in the wrong. 



    Sincerely,

    **** *****

    **********

    **** *****

Phil's Construction & Remodeling is NOT a BBB Accredited Business.

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