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Business Profile

Plumber

Gemini Plumbing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************* installed plumbing for a 2nd bathroom in our home in February 2023. After the project was completed, we began to have clogging problems with our toilet, and the new shower drain was pouring water into our crawl space under the house. Our septic also backed up into our new bathtub, all of the drains in our home are now gurgling and there is a constant sewer stench in the house. We had two different plumbers come to the house to see what the issue was. They both indicated that the work that *** with Gemini plumbing performed was completely incorrect and would need a ********-work and replacement. *** with Gemini did not properly vent our new bathroom, the plumbing for the bathtub wasnt properly connected, and he didnt install p traps. The plumbing is so incorrectly installed that water and sewage is sitting in a pipe without being flushed out because he plumbed our washer and sink into our toilet drain. We now have to have everything replaced. *** charged ** just under $4000 and we want all of our money back to pay the new plumbers to fix everything.

Gemini Plumbing is NOT a BBB Accredited Business.

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