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Business Profile

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Master's Transportation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Master's Transportation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Master's Transportation has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a Sprinter Van from Masters on Saturday April 5th for my daughter's 12 birthday party from 4-7pm. Because the local Masters location is closed on weekends, I picked the car up Friday just before they closed at 5:00pm with a special arrangement to only charge me for use of the car Saturday evening.

      At rental, I received instructions for how to return and park the car on Sunday morning "when the lot will be much fuller" even though they would not have an employee back until Monday. I used the van, brought it back in mint condition for before 10am Sunday morning, fully gassed, and I thought we were done.

      I then saw an extra $500 charge on my credit card 6 weeks later that had not been rebated and called them out about it. They said it was for returning it Sunday, which I had explicitly been told was OK upon renting it in the first place. My attempts to get a refund have been met with nothing but frustration.

      Business Response

      Date: 06/26/2025

      The customer attempted to order the vehicle for rent for Saturday only.  Our company is closed on Saturdays therefore we offered the customer the opportunity to pick up the vehicle on Friday and return by 11:59 pm on Saturday night April 5, 2025.  The customer agreed to these terms and we would charge him a one day's charge split between the 2 days.  A rental agreement was signed on April 4, 2025, for the rental of a Sprinter van from April 4, 2025 to April 5, 2025.

      The parking lot security video shows that the Sprinter van was not returned until 9:28 am Sunday morning, April 6, 2025.  Given that the van was returned after 11:59 pm on April 5, 2025, an additional 1/2 day rental fee, in the amount of 344.21 was charged.  The invoice showing the charges was issued on 4/11/25.  The Rental Contract required the customer to pay the one day rental charge and $500.00 deposit prior to taking possession of the vehicle.  The additional 1/2 day charge for failure to return the vehicle timely was deducted from the customer's deposit.  A refund of the remaining $155.79 was issued back to the customer's credit card on 4/24/25.

    • Initial Complaint

      Date:11/29/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reserved a passenger bus but had to cancel on November 4, which was more than the 7 required days before the reservation for November 22. I have attached emails and other documents to support this. ***** ******** told me it would take up to 15 days for my full deposit refund. It has now been 17 business days and I still have no refund and no return to my calls or emails.

      Customer Answer

      Date: 12/13/2024

      Thank you for looking into this. The company did finally reach out to me and provide a refund. You can close out this claim.

      Respectfully,

    Master's Transportation is NOT a BBB Accredited Business.

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