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Business Profile

Tree Services

Happy Lemon Tree Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February, I hired this business to remove several trees, grind down the stumps, and deliver topsoil. The initial communication was prompt and professional, and the quote seemed reasonable. However, upon returning home after the work was allegedly completed, the topsoil I paid $755 for was never delivered. The owner claimed it had been “mixed in” with the existing soil, which was clearly not the case. I think I would notice 5 Yards of topsoil. **** ensured me they would return to complete grinding of stumps and deliver topsoil. I attempted to follow up for nearly a month without a response. Text to his personal phone and calls to the front desk. He finally responded and showed up one morning only to ask what needed to be done—despite it having been discussed multiple times. He promised to come back with his crew and with topsoil but never did, nor did he respond further. I have since disputed the charge with my credit card company as this is theft.

    Customer Answer

    Date: 04/17/2025

    This issue has been resolved. Thank you for sending the email to them. They refunded my money very quickly after receiving.

  • Initial Complaint

    Date:01/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** ***** **** *******, owned and operated by **** ********** performed tree work at our home, July 31, 2023. Our driveway was used by the massive, fully loaded grappling truck. In doing so, the weight of the truck sunk into the driveway as well as the stabilizing footings. It resulted in a huge hole and several crumbled, and sunken areas in the driveway. Mr. ********* became aware of the situation immediately and told us to get it repaired and he would pay for the damages. We had the repairs done October 30, 2023 amounting to $3500.00 and paid for it. We mailed the receipt to Mr. ********* that day, per his instruction. We have been in contact with Mr. ********* weekly since the first of November and been told misleading information about where the check is and when it might arrive. On December 19, 2023 we mailed a preaddressed and stamped envelope and note requesting reimbursement for driveway repairs. We have not received payment to date.

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During the week of October 24, 2022 Happy Lemon Tree Service crew trimmed several large limbs from the tree on my next door neighbor's property (at **** ** **** *** ******** ****). One of the limbs hit my house. It damaged my roof gutter, the gutter screens, and part of the radon gas removal system that is attached to the outside of my house. The Happy Lemon crew caused the damage. I believe that Happy Lemon should be responsible for paying for the cost of the repair of the damage. I have reached out to Happy Lemon several times about this. They have not done anything to address this.

    Business Response

    Date: 11/21/2022

    Hi ****. As previously discussed, we will be dropping by your residence to take a look at what was damaged. Assuming the damage was caused by our crews and not pre-existing we will certainly take care of all needed repairs. Be in touch soon. 

    Customer Answer

    Date: 11/23/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.

    The Happy Lemon crew caused the damage. That should not be a question.


    Regards,

    **** *****

Happy Lemon Tree Service, LLC is NOT a BBB Accredited Business.

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