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Business Profile

Custom Rims

Elite Wheel Deal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Rims.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $400 to have a truck wheel shipped to me on 5/8/24. Since this processing the payment they will not respond to email, voicemail or ******** messenger messages when I ask for an update on the shipment. Their phone system has an automated message that I am yet to have someone answer or return a call.

  • Initial Complaint

    Date:03/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased new wheel and tires for my 2022 Yukon , which I came to his facility in *****, **. His salesman, **** sold me the wheels and tires and said he would sell my factory take offs for me and let me know when they were sold. Well, I kept checking back in and **** had not sold them for me, and in that time frame he was no longer with the company but informed me my wheels and tires were still there when he left and got me in contact with the owner ****. I reached out to **** and he said he would get the issue resolved, in fact I reached out to another salesman ******* and he informed ********** was still waiting to either pick up my factory wheel and tires or be paid for them. In the meantime **** informed me he can not locate them but he seen the messages from his previous employee stating he was trying to sell them for me but had no luck but they were still located at ***** facitlty when he left. I have yet to hear back from **** and also his other employee ******* will not return my calls or texts. I feel this buisness based upon other reviews has sold my wheels and tires and pocketed the money, Im trying to avoid legal action but I want either my wheelsd and tires back or a refund. I have been a customer here before and **** even stated he remembered me,but here we are months later and nothing.

  • Initial Complaint

    Date:09/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have spent tens of thousands of dollars at this place and it is well known to have the worst customer service. It is very unprofessional with not only customer service, but violations regarding OSHA regulations and practices. This business refuses to contact, answer, nor reply regarding on going issues. They were suppose to return shocks that were ordered back in May **** and werent received until August ****, and now can not get a simply reply or answer. The owner has no professionalism and the warehouse is deemed very unsafe.

Elite Wheel Deal is NOT a BBB Accredited Business.

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