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Business Profile

Sightseeing Tours

VIP Tours of Branson

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sightseeing Tours.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We did the Christmas light tour with this company because it would allow my grandparents who have mobility issues to see Christmas lights without having to walk around and be in the same vehicle with their children and grandchildren. Instead of taking us to see lights the whole time, we were taken to two different places and made to walk inside to see gingerbread houses. We were not interested in that and it took more than half of the whole trip. There was also no water on the bus as advertised. Then, towards the end of trip, the van got a flat tire. The driver tried to call the owner and he wouldnt answer. My sister in law then tried to call the owner and he wouldnt answer. It wasnt until after she texted the owner and said we are stranded on the side of the road that he called the driver. Meanwhile, my husband and my brother decided they would change the tire themselves even though we were stuck right around a turn at nighttime in an area without street lights, so it was not a safe place to be stuck! So while were on our two day mini trip, we are now stuck on the side of the road and two of the people from our group are outside in the cold doing physical labor. Obviously the company cant control getting a flat tire, but we should also be compensated for our time stuck in the side of the road and for the labor. We asked for a $400 refund (the total cost of the tour was $675 without tip). The owner responded in a text and agreed to refund that to our credit card. Then over a week later he texted and said he hasnt done the refund yet and wont agree to $400, instead he will now finally be giving a refund of only $225. So he is still making a large profit on us when our time was wasted, we did physical labor on our trip, and saved them money not having to pay someone to come out to them and tow the vehicle and pick us up. I would absolutely never recommend this company to anyone and will make sure that this experience gets plastered everywhere.

    Business Response

    Date: 03/04/2025

    A refund of $225 has been issued and accepted by the consumer

VIP Tours of Branson is NOT a BBB Accredited Business.

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