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Business Profile

Auto Repairs

Emerald Auto Repair, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Emerald Auto Repair, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Emerald Auto Repair, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my vehicle for repairs back in December 2024 & was told that they could fix my vehicle. After several months, my vehicle has not been fixed & I had to take it back a couple of times to fully fix the problem after it was released to me under the impression it was repaired. I've spent over $3k at this point, had to find parts for the mechanic & as of this writing, I still do NOT have my vehicle in my possession. I was told my vehicle would be repaired timely (after finding & delivering aforementioned part earlier) & it still has not been released back to me. The mechanic tells me one thing but their actions are the complete opposite.

      Business Response

      Date: 04/29/2025

      I wouldn't charge him for labor due to the time frame that the cam p asers failed. I warrantied my labor and only charged him for the parts. With that being said I didn't even mark

      thepartsup. I don't know why he wants a refund as the only thing charged was for parts that are installed onhisvehicle. The customer picked up his vehicle on the 23rd of thismonth. I have attached invoices for the receipts for further review. If you need anything else from me, please let meknow.

      Customer Answer

      Date: 04/29/2025



      Complaint: ********



      I am rejecting this response because: I dropped my vehicle off on April 3rd & received it back on April 23rd. It was originally dropped off on 2 separate occasions (by appointment) that they never looked at it like they said they would which delayed the repairs even further. 



      Sincerely,



      **** *******

    • Initial Complaint

      Date:11/29/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had bought the suv from the mechanic josh around beginning of this year with taxes to have a good car for me and my children. I didn’t have it for 6 months started to have issues with it so I took it to him and he looked into said it was the timing chains it was covered under warranty found out the part he put on them when he rebuilt suv engine was a cheap part so he got better one. So he went out of town find out another mechanic messed up putting chains on so they had redo it. I left with it drove 10 mins to store and a part came off spilling fluid on pavement so went back have that fixed. Ended up more issues taking it home again brought back no uodate for 2 weeks it’s been shop my husband called got upset when josh told him timing chians messed up our engine now there’s metal in our oil pan camshaft and chain so now me and my kids have been without a car few months.

      Customer Answer

      Date: 12/18/2023

      Hi I’m letting you know I got a response back from elmerald and since my car has lot issues and I ain’t got money to repair what needs to be done I sold the suv to the shop owner back to him as I had bought it from him for 1000.00.

    Emerald Auto Repair, LLC is NOT a BBB Accredited Business.

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