We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fitness Center

Blush Boot Camp Blue Springs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/01/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 8, 2024, I signed a 12-month membership agreement with Blush Bootcamp of Blue Springs and was charged a total of $261.04. Their contract states that, “there is a 30-day money back guarantee which allows the Member to cancel this Agreement without penalty if they attend 12 boot camp sessions in this initial 30-day period. This 30-day period begins from the date of the signature and ends exactly 30 days from the time this Agreement was signed”. I attended 12 classes within the first 30 days and asked to cancel my membership for the full refund. I was refunded $151.45 on December 8th but was not issued the full refund as stated in their contract. In addition, I have emailed multiple times asking for assistance regarding the situation and the business has stopped replying altogether. I emailed Blush Bootcamp on December 12th and December 24th seeking assistance and did not receive a reply to either email. I am seeking the full refund of $261.04, as stated in their membership agreement.

    Business Response

    Date: 01/14/2025

    Hello! 

     

    Her signed agreement states that a 30-day money back guarantee is in place with 12 attended sessions and will deduct the amount of the purchased heart rate monitor. This member was never charged a heart rate monitor, and she was refunded both her first month and initial investment, equalling the total amount in question of her complaint. Thus, her complaint is not valid and holds no value. 

     

    You will see the agreement verbiage in the attached response as well as the receipt showing two different refunds, which equal the amount of $261.04. You will also see her full signed agreement, which is signed upon signing up and agreement to said terms in the agreement. 

     

    Thank you, 

    BLUSH Boot Camp Blue Springs 

    Customer Answer

    Date: 01/20/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have been refunded the remaining $109. Blush stated in their email that "we see the confusion in verbiage, and we are working on getting that updated going forward - thank you for pointing that out." 

    Hopefully they will be updating their agreement so that this does not happen to others.



    Sincerely,



    **** *******

Blush Boot Camp Blue Springs is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.