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Business Profile

Moving Companies

Out & In Moving, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the company and received an estimate that consisted of several large items and 50 boxes. The estimate said job would take 7-8 hours and cost $1600. I have a copy of the estimate. The actual move consisted of the several large items but no boxes as I moved them myself prior to move. During the move the movers were very slow and disrespectful to my time and property. There was damage done to the house and items. Hardware was lost and we couldn’t assemble some furniture because of it. The company did not put down any protective items on the new house. This lead to scratches on floor and a dirty oily door that had to be cleaned and painted. There were even instances where they were throwing cushions from truck to the deck getting wet snow and dirt on them. The worst part of all of this was, because of there lack of effort the move took 13.25 hours which I was charged extra for. It was 11 PM at this time and they still had not completed all work on the estimate. They claimed to be finished and calculated I owed almost 2500 dollars. I paid thinking I would take my complaint to the owner, which I did and he only offered to pay for lost screws. He said time was not negotiable. Which accounted for over 5 extra hours as compared to estimate. I feel the job was not completed and time “worked” did not represent reality of actual work or time that should have been required.

    Business Response

    Date: 02/26/2025

    Hello! We have responded to ******* *****, and have taken care of all issues and concerns for his move. He is fully satisfied now, and has removed all reviews from our Yelp profile. 

    We are deeply disappointed, and have expressed our sincere apologies regarding this matter. 

    We have fully resolved all issues and this claim is now closed. Thank you! 

Out & In Moving, LLC is BBB Accredited.

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