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Business Profile

Self Defense

Sharkbaits MMA & Jiu Jitsu

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Defense.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a $800 private package on September 15th and several tournament classes. I was unable to use 4 probates at $85 a lesions and one private at 25$. He called and banned my daughter after a year because she was uncomfortable with the help he has asked from me. I also asked that he send the last months money we had to pay back for both kids during sign up. He agreed but never sent it after telling other parents he is not going to pay me the $570 he owes me he sent $200 on 4/23 but still owes em $370 and refuses to acknowledge me further

    Business Response

    Date: 05/05/2023

    ****** **** was asked to leave my business for constantly starting drama with coaches and other parents. Her presence became an issue for our environment. Her numbers are incorrect regarding refunds. She received a full refund of $200. Thank you 

    Customer Answer

    Date: 05/05/2023

    Complaint: ********

    I am rejecting this response because: We were asked to leave the gym after his girl friend was upset he was
    asking em for help and he was lying to her about it  and she proceeded
    to tell me horrible things he said about my child. I then asked him for a
    refund Wednesday the 19th for the private lesions and classes he still
    owes me he agrees that amount was correct to him and only sent me $20 of
    the $560 he owes me he kept telling me he was going to send it then his
    girl friend messaged me and said since I don’t have a signed agreement I
    won’t be getting my refund when i told them listen you have hurt my
    child, attacked me and want to keep my money at-least try to make it
    right with a refund when I’m banded because you have a jealous girl
    friend who is upset I helped but he was asking me for things as well. I
    would like my daughter $360 back out of her child support so she can use
    it towards another gym.

    Regards,



    ****** ****

    Business Response

    Date: 05/15/2023

    I sent the remaining funds she requested on May 9th, for $370.00

    Customer Answer

    Date: 05/15/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


    Regards,

    ****** ****

Sharkbaits MMA & Jiu Jitsu is NOT a BBB Accredited Business.

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