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Business Profile

Siding Contractors

Blue Springs Siding & Windows, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has called me multiple times over the past few years asking to follow up on a quote from 4+ years ago. I have told each call center person to remove me from their list and they apparently do not. The call today was enough for a review. I asked them to take me off their list and the person was rude then started laughing at me and hung up. I did not swear, I was not rude. The lack of respect and failure to comply with multiple requests to be removed from their system should be addressed somehow. Please use caution when conducting business with them.

    Business Response

    Date: 04/04/2024

    We regret to hear that you are dissatisfied with the outcome of your recent interaction with Blue Springs Siding and Windows. Upon thorough review of our records, we did not find any prior communication from you requesting to be removed from our system. Additionally, upon reviewing the recording of your recent call with our agent, we found no instances of rudeness or inappropriate behavior from our representative.

    Nevertheless, we have taken the step to remove you from our database as per your request. We sincerely apologize for any inconvenience this may have caused you and appreciate your understanding in this matter.

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted this company to install windows and siding. 4 of the 5 windows are damaged. They caused damage to a section of my roof. They damaged solar lights and gutter extensions. I don't believe the windows are sealed up good. I complained to the company and **** came out and looked at everything. I was told everything would be fixed but as of now nothing has been fixed.

    Customer Answer

    Date: 01/17/2024

    Blue springs siding and window are addressing the problem.  This case can be closed

  • Initial Complaint

    Date:05/10/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled a time for an estimate to be done for new siding. Notified that day that they could not come out, and we rescheduled. Sales person came out and took measurements for estimate. Did not give me an estimate on site, and asked for me email which I did provide. Said he would have a rough estimate sent to me in a couple days. It is now a week later and no estimate...I have also sent an email to the office, and no reply. The sales man that did come out was very off putting and seemed to want to get out as soon as possible. No products were shown to me besides a pan-flit. Sales man was very eager to leave, and did not say bye until I stopped him and said my closing statements. I have attempted to reach out to the company again with no reply.

    Business Response

    Date: 05/12/2023

    Both owners have attempted to reach out to the customer and left voicemail to understand what exactly happened with our product specialist. We would love to offer a remedy and the owners are more than happy to personally deliver a quote. 

    Note: This complaint was not related to our work or delivery of a service.

Blue Springs Siding & Windows, LLC is BBB Accredited.

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