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Business Profile

Small Appliance Dealers

GoForth Home & Lawn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 1, 2024 we purchased a Clothes Washer from the showroom floor. At the time it was between other machines. It was delivered the next day April 2, 2024 and when the delivery guys unloaded it ( it was not in a box or covered) I noticed a dent in one side. I asked the delivery guys if they done it and they said no. I informed them I wasn't happy with it having a dent so one guy called the office and put us on speaker phone. He spoke with the sales lady which was ********************* and told her there was a dent in the washer. She had him take a photo of the dent and sent to her. After she received the photo she said they would issue a $20 refund and we would receive a check in the mail. I verbally agreed to this and accepted the washer and signed for the delivery.On April 16, 2024 we hadn't received a check so I called the store and spoke to ***** and told her we hadn't received a check yet. She said she would let the owner (*******) know.On May 3, 2024 we still hadn't received a check so I went to the store and spoke with ***** and told her we hadn't received the check and asked her if she knew when we might receive it. She again said she would let the owner ******* know and we would receive a check. She said ******* was having issues with her back.Today is May 14, 2024 and we still haven't received a check or any correspondence from the store or owner as to the refund check.I'm filing this complaint as I feel like the store owner has had adequate time to issue the refund check for $20.I would like to receive the $20 refund check that was supposed to be mailed and/ or be given an explanation as why we aren't receiving it. In my opinion this is not good customer service.

    Business Response

    Date: 05/23/2024

    BBB & *************************,

                    I am the owner of GH&L.  I just received a complaint from BBB about a $20 refund needing to be issued for a dented appliance.  I received this information on April 2 from *********************, my manager.  I issued a check in the amount of $20 on April 4, 2024.  I apologize for the delay, but it is out of my hands.  It must be lost in the mail.  Ive attached pictures of the copy of the check I sent ****************** in April.  Ive cancelled that check & will send another out today, May 23, 2024.  Ive also attached a picture of the copy of it. 

                   

    ******************, please let me know if you have not received it in a few days.  

    Business Response

    Date: 05/23/2024

    BBB & *************************,

                    I am the owner of GH&L.  I just received a complaint from BBB about a $20 refund needing to be issued for a dented appliance.  I received this information on April 2 from *********************, my manager.  I issued a check in the amount of $20 on April 4, 2024.  I apologize for the delay, but it is out of my hands.  It must be lost in the mail.  Ive attached pictures of the copy of the check I sent ****************** in April.  Ive cancelled that check & will send another out today, May 23, 2024.  Ive also attached a picture of the copy of it. 

                   

    ******************, please let me know if you have not received it in a few days.  

GoForth Home & Lawn is NOT a BBB Accredited Business.

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