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Business Profile

Towing Company

Affordable Towing & Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Affordable Towing & Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Affordable Towing & Service has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a car two days ago. We gave them money; $750 as a down payment. They were to get the car inspected, but it didn't pass. There were many issues with the car. I have the title (they didn't spell my name correctly). I also have the sales agreement which details the cost of the car ($7500) and the finance fee ($2314.) I have waited two days for them to call me and let me know what is going on with the car. I have to call them. They promise to call but they don't call back. We don't have the car and we don't have the money we put down on it. We live quite a distance away from them.

      Business Response

      Date: 09/27/2022

      YES WE KEPT THERE CAR FOR TO DAYS DO TO THE FACT THAT IT DIDNT PASSED SAFTY INSPECTION , WE HAD TO GET IT REPAIRED AND RE INSPECTED SHE HAS CONTACTED HIGHWAY PATROL AND THEY HAVE STTED THAT WE HAVE DONE EVERYHTING THAT WE ARE SUPPOSE TO DO SHE HAS HER VEHICELE AND IS DRIVING IT , WE HAVE PAID INVOICES TO WHERE IT WAS REPAIR AS WELL AS A PASSED SAFTY INSPECTION SLIP . CUSTOMER DOESNT UNDERSTAND THAT REPAIRS HAD TO BE DONE AND PAERTS HAD TO BE ORDERED AND THAT WE COULDNT CONTROL HOW LONG IT TOOK FOR PARTS TO COME IN , SHE TEST DROVE THE VEHCILE ANED HER WORDS"LOVED it" SHE HASNT ADDRESSED ANY MORE CONCENRS WITH US AS WELL SHE BOUGHT AN AS IS NO DEALER WARRENTY WE DIDNT CALL ER BECUASE SHE CALLED US EVERY DAY AND I TOLD HER WE WOULD CALLHER AS SOON AS IT WAS READY , I EXPLAINED TO HER THAT ITS NOT A GOOD IDEA TO RUSH THE MECHIANCS BECUASE THEY ARE TRYING TO DO AN ACCURATE REPAIR JOB . WE ALSO DONT DO ARE OWN SAFTY INSPECTIONS THEY ARE SENT OUT TO CERTIFIED SAFTY INSPECTION STATIONS . 

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