Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09-09-2022, 10:30am, I placed a breakfast order on the new ******** app where my order was to be fulfilled through the store in *********** as a delivery to my home. They used DoorDash as their delivery service. i gave explicit directions to where i live since it's in a rural area. I waited 2 hours and the delivery driver never showed up. Contacted ******** about this issue and both managers told me it wasn't their problem, to contact ********* which I did and they told me it wasn't their problem. Contacted ******** app and the headquaters numerous times through emails and neither responded. A *********** the hill found my order on his porch where it sat in the sun for over 8 hrs. They have passed the buck or totally ignored me. I spent $45.66 and i just want a total refund for the food that wasn't delivered to me.. Thank you for your time.

  Customer Answer

  Date: 06/06/2023

  i have the original copy of order and some of my correspondance starred in my Gmail account but I don't know how to forward them to you.

  Customer Answer

  Date: 06/06/2023

  I have a video of what my truckst does when it has as I call it a 'seizure' but it's too big to forward and I don't know how to make it smaller.

  Customer Answer

  Date: 06/07/2023

  From: ********************* <*******************>
  ***************>
  Dear Incompetent Corporation,

  Here is all the info you need tolook up my order that I never got. I've been contacting you people since September about this matter but apparently you all are too stupid to resolve it . Maybe a formal complaint to the Secretary of State   BBB, and *********************** of Channel 4 News here in ******** might help just one of you idiots understand just how screwed up *** people are. And maybe a lawsuit of a h*** of a lot more than $45.66 might just make you wish you paid me a long time ago.  

  
  Sincerely,  

  Ms. **** Oswald 

  
  On Fri, Sep 23, 2022, 12:35 PM ********************* <*******************> wrote:
  To whom it may concern

  I've been trying to contact someone who actually knows what they're doing. This order was never delivered to me instead the DoorDash idiot put it on some people's  porch way up the street from me where it sat in the heat  all freaking day. I've contacted the ***********,  ** store and they told me basically it wasn't their  problem to contact ******** who intern Saud it wasn't  their problem cause I  didn't order through them I ordered through the New Hardee's  App so they passed the buck back to the ******** store who once again said they couldn't help me. I've  contacted corporate  several times which they have chose to ignore me. Now it's  your turn, I want my $45.66 refunded for my breakfast  order that was never delivered to me by your delivery service. I'm so passed that I continually have to deal with this issue.  Please respond 

  
  *************************

  
  On Fri, Sep 9, 2022, 9:23 AM ******** Online Ordering <***************> wrote:
  

  ******** 1501290 ******************************************************** **************
  Order # *****************
  Customer Name:	*********************
  Customer Email:	*******************
  Customer Contact Number:	***********
  Payment Method: Credit ********* x-****. Amount: $45.66 ORDER FOR DELIVERY (Estimated Delivery Time) Order scheduled for delivery at 10:03 AM , TODAY (FRIDAY, 9/9/2022)
  Deliver To: **************** *********** ************** Instructions:Cash ln to ***************(R) to Primrose (L) take to new bridge,my road meets on other side. **** painted on sign I'm in back, honk.
  Delivery Tracking: Refer to the link provided to get the latest updates on your delivery, including the delivery provider assigned to your order.	Track My Order
  Thanks for your order!

  
  

  1 x Sausage & Egg *******		(1 x $3.79)	=	$3.79
  1 x Bacon Egg & Cheese *******		(1 x $3.99)	=	$3.99
  2 x Loaded Omelet *******		(2 x $3.89)	=	$7.78
  2 x ******* *** *****		(2 x $3.39)	=	$6.78
  4 x Cinnamon Roll		(4 x $2.79)	=	$11.16

  SUBTOTAL	$33.50
  SERVICE FEE	$3.51
  DIGITAL ORDER FEE	$0.50
  TAX	$3.13
  TIP	$5.02
  TOTAL	$45.66
  Thank you for ordering with us. Note: Add *************** to your safe-senders list so that you are sure to receive our messages. For order or delivery issues, please contact ******** ******* at **************. Order placed at 9:23 AM