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Business Profile

Storage Units

D&M Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I called in to make a payment on my storage unit I was informed that my unit had been emptied. They claimed I was 4 months behind on payments but I have bank records that prove this is not true. The business has refused to issue any form of receipts.

    Business Response

    Date: 06/24/2024

    She was consistently late and never paid bill, and delinquent. She knew she was delinquent and sent numerous texts and phone calls. She never responded to me and only after the 3 months delinquent that's when she finally called me. 

    Customer Answer

    Date: 06/24/2024

    I have no other receipts because he says it's not necessary there's 3 other people he has done this to it's not just me and if y'all would look into him and his documents that he supposedly has there's probably more clients he's done this to........

    I Have always got back with him when he called me I always paid my late fee my storage was only $40 a month a $10 late fee so when I got paid by my disability I would give him a hundred and something that would make up my lateness he has always received a payment from

D&M Self Storage is NOT a BBB Accredited Business.

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