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Business Profile

Boat Dealers

Twinn Spring Outboards

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a brand new 2023 mercury outboard motor from ************************* at Twinn springs outboard on August 2nd 2022. When I sat down to fill out my paperwork **** told me he didnt have the title from mercury and to give him a couple days h*** mail it to me when it comes in. I let a week go by without seeing the title before I called. When I got a hold of **** that next week he said he hasnt seen it yet. So I let another week go by and never seen the title. I call him again on August 18th and he tells me that he mailed it out the day before and I should see it within a day or two. Another week goes by without seeing my title. So since August 18 I havent been able to get ahold of anyone at his shop. He is screening my calls now. He wont answer to my emails either. It is now September the 12th and I still do not have the title to my boat motor and I cant get ahold of anyone. Im running out of options now because its been over 30 days since Ive bought it and I cant title it so now Im going to be fined. Any questions please call thanks

Twinn Spring Outboards is NOT a BBB Accredited Business.

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