Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from this dealership on about November 10, 2023. They were supposed to get me a title, which I finally received via mail on or about two and half weeks later. I couldn't register the car with out this. Now I find that I can't register the car because it has failed inspection, due to the exhaust system; catalytic converter. I had the car two months and two days when the engine has blown. The car is now at Reliable Chevy in Springfield. I do have a warranty that I got through a third party.

  Business Response

  Date: 01/26/2024

  To whom it may concern,

  The customer called me on January 13th 2024, approximately 2 months after the purchase of the vehicle in question. Stating that there is an issue with the said vehicle, The customer then stated that a 3rd party warranty was purchased by them and that the issued would be covered. I responded to the customer that i would do what i could to help with the problem. The customer reached out again via email on January 17th letting me know what the issues are with the car. I have spoken with my mechanic about the issue to try and help. I have reached out to the customer many times with the contact information that was provided. I'm not able to get an answer or even a voicemail option to resolve this matter.

  I had no known issues with this vehicle prior to selling it. I can't be held responsible for how the customer cares for their car or the way it has been driven. They fully checked the vehicle out with no time frame or pressure. They liked the vehicle and purchased it. The vehicle is sold used and as is with all the information up front and done professionally as a used dealership should.

  Sincerely,

  ********* ******

   

  Customer Answer

  Date: 01/30/2024

  Complaint: ********
  
  
  
  I am rejecting this response because: I called you the day after I bought the vehicle and told you that there was issues. I gave you all the codes that it read and told you I thought it was the catalytic converter. You told me no it’s the knock sensor. Which you bought the part and we put it in. I drove the car less then 500 miles and both the engine and catalytic converter blew up and because it was less then 40 days with the warranty company the company will not cover it. My mother called you and told you my number was changed and to give her a call with any information you had. Which it’s been two weeks and we haven’t heard anything from you. There is no way I could have caused this amount of damage to the vehicle in two months and less then 500 miles. 
  Sincerely,

  
  
  
  ****** *****

  Business Response

  Date: 01/31/2024

  I am responding to a letter I received from BBB with case number ******** ****** Knotts.

  The customer called me on January 13th, approximately 2 months after the purchase of the vehicle in question stating that there is an issue with the said vehicle.  The customer then stated that a 3rd party warranty was purchased by them and that the issue would be covered.  The customer also reached out again to me via email on January 17th letting me know what the issues are with the car.  I responded to the customer on the phone that I would do what I could to help with the problem.  I have spoken with my mechanic about the issue to try and help.  I have reached out to the customer many times with the contact information that was provided.  I'm not able to get an answer or even a voicemail option to resolve this matter.

  I had no known issues with this vehicle prior to selling it.  I can't be held responsible for how the customer cares for their car or the way it has been driven.  They fully checked the vehicle out with no time frame or pressure.  They liked the vehicle and purchased it.  The vehicle is sold used and as is with all the information up front and done professionally as a used dealership should.