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Business Profile

Architect

Design One Architects

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:02/14/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/15/2023 we spoke with **** and hired him to create the plans for our house. We went into detail on how we wanted the plans to come out and he created them. After we paid him I noticed a discrepancy in the actual square footage of our plans. These plans showed a basement living sqft of 2447 and an upper floor living sqft of 2152. The floors were supposed to mimic each other so this discrepancy is impossible to have. After trying to get ahold of him with no response I showed up at his office unannounced where he admitted and agreed that the sqft was wrong and said he would fix it. He never fixed it and wouldnt respond to calls or emails for several months until we put a hold on the charge. I am now having to jump through hoops on the chargeback to just have our money returned for a service we paid for that was done improperly. This discrepancy has required us to go elsewhere to have it fixed and has held up the building of our home. It has thrown off every estimate we have received and has given us improper measurements. We are hoping to take care of this problem through bbb before legal action becomes necessary. We have given him more than enough opportunities to fix the discretion. I have attached the plans that show what I have received to show the discrepancy.

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