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Business Profile

Campgrounds

Landing View Campground

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was not aware of a 7-day advanced cancelation policy, until I got covid and my doctor advised I cancel my trip. I had the decency to call and cancel. The only resolution to the problem from the owner was to move my reservation out 7 days, that was not going to work I was camping with my camping club to watch the eclipse. He said to talk to the club about moving their reservations too. I was getting nowhere with him I hung up. He could of at least offered me some kind of a refund it was not my fault I got covid. I'm out $361.00.

    Customer Answer

    Date: 04/06/2024

    I don't like the idea the owner billing me the 2nd amount before I even checked in. I was billed $180.80 on September 29, 2023, and billed $180.80 on March 29, 2024. 

    Business Response

    Date: 04/14/2024

    The cancellation policy was provided via email to ************ at: ****************** on September 27, 2023 (see attached).  Upon her request for cancellation three days before arrival, ************ was again made aware of the cancellation policy of more than seven days' required.  As you can see, the cancellation policy is spelled out three times in the confirmation email.


    In an effort to compromise with her, our manager extended the courtesy of making an offer of a credit toward a future stay within a year of her original stay at no additional cost (in spite of our strict policy)--to which *********** became threatening and irate.  *********** has continued to harass us via ******* the Better Business Bureau, and the Missouri Attorney General's Office.

    ************ is unreasonable, and we are not in a position to refund her money.  Due to her behavior, ************ is no longer a welcome guest, and the offer of a credit toward a future stay is no longer available. 


    It's unfortunate that some consumers are dishonest, as is the case with ************.  We are a new business, and our policies, including cancellation, are consistent with industry standards.  

    Customer Answer

    Date: 04/16/2024

    I did ask the owner to send me another copy of the receipt, he said I did not need it to check in, so if policy was on that receipt I don't remember reading it and I could not find it on the website. I may have said at the end of my conversation with the owner give me a year, but I thought about it I don't care for ******* and again the only reason I was staying at this campground I was camping with my camping club to watch the eclipse. I do not know of any campground that won't give some of the camping fee back. 

    Customer Answer

    Date: 04/16/2024

    Thank you for your time.

Landing View Campground is NOT a BBB Accredited Business.

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